# Confirmation:
- You will receive confirmation of your booking's availability within 1 business day. Once confirmed, we will send you the voucher via email
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Additional Information:
- Visitors aged 0-17 are free of charge and visitors aged 18-25 can have a discounted ticket. Please note that you need to collect the free/discounted ticket at the ticket office of the museum and present a valid ID for verification. Visitors with free/discounted tickets will not benefit from skip-the-line access
- Visitors are allowed to take photographs for private use. Use of flash, tripods, and selfie sticks, however, are not allowed
- The museum is wheelchair/stroller accessible
- Please note that entry to the temporary exhibitions are not included. You may purchase on site
- Audio guide is available in 5 languages: English, Spanish, German, French and Italian. You may rent on the spot for EUR5
- **Please note: Every first Sunday of the month from Oct-Mar, admission is free for all visitors. Reservation of ticket is not allowed**