# Confirmation:
- You will receive a confirmation of your booking's availability within 1 business day. Once confirmed, we will send you the voucher via email
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
- **Booking does not guarantee voucher confirmation. Early bird bookers have a higher chance of getting confirmed**
- **You will be notified whether you have successfully secured a slot. Full refunds will be issued for unsuccessful bookings**
# Additional Information:
- **Book the tickets on the same order for your company to be seated together.** Note that reservation for any 2 different packages may lead to separate seats with your company
- You can only **pre-select a seat section, not a specific seat.** The system will generate the best available seating for you
- Changing of schedule or timeslot is not allowed