# Confirmation:
- You will receive a confirmation email and voucher instantly after booking
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Additional Information:
- Please note: The Polar Pass does not include access to the skiing areas
- Children aged 0-2 are not allowed to enter the snow park
- **Please note:** The Snow Bullet Ride is operational from 1:00pm-9:00pm and is subject to availability on first come first serve basis
- Please note: If you book the package with free SIM, the attraction tickets will be emailed to you by the operator 1 day prior to your visit date
## SIM Card
- Please bring along your passport for registration and collection of ticket at the Airport
- Please note: Only 1 SIM card per passport will be issued and the free SIM card can only be collected at the Arrivals Hall of Dubai International Airport, Terminal 1, and Terminal 3
- SIM cards will only be issued to guests aged 18+