# Confirmation:
- You will receive confirmation of your booking's availability within 1 business day. Once confirmed, we will send you the voucher via email
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Vehicle Capacity:
- Maximum of 9 travelers
- Each passenger can bring 1 luggage only (size: 50cm x 35cm x 25cm) and a small handbag
# Additional Information:
- Children aged 0-4 are free of charge as long as they are traveling with a paying adult
- Child seats are not available
- The duration of transfers may vary due to traffic conditions
- The transfer may be canceled in cases of severe weather conditions. You will be given the option of booking an alternative date or requesting a full refund
- **Please note: Drivers can only speak Vietnamese. If you have any concerns, please contact the operator on the number listed on your voucher**