# Confirmation:
- You will receive confirmation of your booking's availability within 1 business day. Once confirmed, we will send you the voucher via email
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Vehicle Information:
- Each passenger can bring 1 standard-sized luggage and 1 small handbag
- The standard luggage size is 70cm x 50cm x 30cm
# Hanoi to Sapa:
## Sao Viet Limousine
- Departure schedule: 9:30am, 2:00pm, and 4:30pm, daily
- Vehicle capacity: 9 deluxe seats
## Green Bus
- Departure schedule: 7:00am, 7:30am, 2:00pm, 9:30pm, and 10:00pm, daily
- Vehicle capacity: 40 beds (2 floors)
## Sapa Shuttle Bus
- Departure schedule: 10:00pm, daily
- Vehicle capacity: 40 beds (2 floors)
## Sapa Express (Reclining Seat)
- Departure schedule: 6:45am and 6:50am, daily
- Vehicle capacity: 29 coach seats
## Sapa Express (Bed)
- Departure schedule: 7:15am and 9:45pm, daily
- Vehicle capacity: 38 beds
# Sapa to Hanoi:
## Sao Viet Limousine
- Departure schedule: 7:30am, 1:30pm, and 3:30pm, daily
- Vehicle capacity: 9 deluxe seats
## Green Bus
- Departure schedule: 8:00am, 1:30pm, 3:30pm, 4:00pm, and 10:00pm, daily
- Vehicle capacity: 40 beds (2 floors)
## Sapa Shuttle Bus
- Departure schedule: 3:15pm, daily
- Vehicle capacity: 40 beds (2 floors)
## Sapa Express (Sleeper Coach)
- Departure schedule: 3:45pm, 3:50pm, and 3:55pm daily
- Vehicle capacity: 29 coach seats
## Sapa Express (Bed)
- Departure schedule: 1:30pm and 3:30pm, daily
- Vehicle capacity: 38 beds
# Additional Information:
- Children aged 0-4 are free of charge as long as they are seated with a paying adult
- Child seats are not available for this transfer
- The duration of transfers may vary due to traffic conditions
- The buses do not have accessibility features for disabled passengers (i.e. wheelchair users)
- Food and drinks are allowed for consumption inside the vehicle, with consideration to maintaining cleanliness during the ride
- The transfer may be canceled in cases of bad weather. You may contact customer service to book an alternative date or request a full refund
- Please note that you may be seated in a non-adjustable seat (there is 1 non-adjustable seat per car that is located next to the driver), subject to availability