Shared Chicago Airports (ORD/MDW) Transfers for Chicago

- You must present a printed voucher for this activity
- The voucher is valid only on the date and time specified

# Service Hours:
- O'Hare International Airport: 4:00am-11:00pm, daily
- Midway International Airport: 4:00am-10:00pm, daily
# Pick Up and Drop Off Information:
- Pick up time window: The van will normally arrive within 15 minutes of your scheduled pick up time
- Shared ride service available for specific hotels only. Please check the Downtown Chicago Hotel List for reference

# O'Hare International Airport Arrival Procedures:
## Domestic Arrivals
- Step 1: Collecting your luggage at airport luggage claim
- Step 2: Proceed to Door 1E, 2E or 3E on the baggage claim level and present your voucher to the agent at the Go Airport Express desk for transfer assistance and instructions
## International Arrivals
- Step 1: Collecting your luggage at airport luggage claim
- Step 2: Proceed to Door 5E, just outside customs and present your voucher to the driver
- If your are unable to locate your driver, please call the local operator at 1 (888) 284-3826
# Midway International Airport Arrival Procedures:
- Step 1: Collecting your luggage at airport luggage claim
- Step 2: Proceed to the Go Airport Express Ticket Desk near Door 3 on the lower level across from baggage claim and present your voucher to the agent at the desk for transfer assistance and instructions
# Chicago Airports Departure Procedures:
- To re-confirm your pick up time, please call the local operator at 1 (888) 284-3826 at least 24 hours prior to your scheduled departure
- Please advise the agent that you have a pre-paid voucher to avoid a duplicated reservation

# Surcharge:
## Oversized and Extra Luggage Policy
- Each passenger may only bring 1 standard-size suitcase and 1 small carry-on due to the limited luggage space on the vehicle. No single bag may weigh more than 27kg (60lbs)
- If you will be bringing special luggage or odd-shaped baggage such as baby strollers, wheelchairs, sports equipment, musical instruments, etc., it is highly recommended that you book a private transfer
- Likewise, a private transfer will be required for passengers have an excessive amount of checked luggage or multiple large boxes. Passenger will be required to pay the difference in cash between the cost of private ride service and net rate of Klook issuing voucher
- Extra fees may apply for oversized and extra luggage. Passenger with oversized or extra luggage will be required to pay the Oversized and Extra Luggage fees in cash at the counter