# Confirmation:
- You will receive confirmation of your booking's availability within 1 business day. Once confirmed, we will send you the voucher via email
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Additional Information:
- The price is the same for all ages
- The hotel pick up service is available for passengers staying at the company’s partner hotels only. Kindly indicate your hotel at the checkout page. If not, you may proceed to the partner hotel nearest to your accommodation, or proceed to the [Phnom Penh Giant Ibis boarding terminal](https://goo.gl/maps/XpEY4mYb3v52) or [Ho Chi Minh Giant Ibis boarding terminal](https://goo.gl/maps/m2R533cGHY42) **30 minutes** before your scheduled departure
- For Route 2: Ho Chi Minh to Phnom Penh, there is no hotel pick up service, please proceed to [Ho Chi Minh Giant Ibis boarding terminal](https://goo.gl/maps/m2R533cGHY42) at least 30 mins before departure time
- Each passenger is only allowed to bring a maximum of 30kg of total luggage
- Please prepare your passports and Vietnam Visa for Customs and Immigration at the border of the Vietnam cities
- If any of the buses break down midtrip that requires a change of bus causing 2+ hours delay, your ticket will be fully refunded
- The bus is not accessible to wheelchairs and strollers, however, they can be stored in the compartment
- Failure to arrive at the specified departure time will be considered a no-show and no refunds shall be provided