# Confirmation:
- You will receive confirmation of your booking's availability within 1 business day. Once confirmed, we will send you the voucher via email
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Additional Information:
- The price is the same for all ages
- Trip duration: 6 hours
- The hotel pick up service is available for passengers staying at the company’s partner hotels only. Kindly indicate your hotel at checkout. If your accommodation is not included in the list, you may proceed to the partner hotel nearest to your accommodation, or proceed to the [Siem Reap Giant Ibis boarding terminal](https://goo.gl/maps/CMFhLtWMNVx) or [Phnom Penh Giant Ibis boarding terminal](https://goo.gl/maps/XpEY4mYb3v52) **30 minutes** before your scheduled departure
- **Please note:** No pickup service is available after 7:00pm. Please arrange for your own transportation going to the Giant Ibis boarding terminal departure point
- The bus is not accessible to wheelchairs and strollers, however, they can be stored in the compartment
- Each passenger is only allowed to bring a maximum of 30kg of total luggage
- If any of the buses break down mid-trip that requires a change of bus causing 2+ hours delay, the ticket will be fully refunded
- Failure to arrive at the specified departure time will be considered a no-show and no refunds shall be provided