# Confirmation:
- You will receive a confirmation email and voucher instantly after booking
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Luggage Policy:
- The fare includes 1 standard size suitcase (maximum of 23kg) and 1 small carry on item (e.g. diaper bag, laptop case, backpack, or purse) per passenger
- An extra fee of NZD5 per item may apply for additional or oversized luggage (extra bag, bikes, surfboards, skis, snowboards, etc.)
- Please pay the additional luggage fee in cash directly to the driver
# Additional Information:
- Children 0-13 must be accompanied by an adult
- All vehicles have seatbelts and it's recommended that you bring your child’s carseat with you when traveling
- As this is a shared transfer, please be patient in the unlikely event of delays along the pick up and drop off route
- Please fill out your flight arrival or departure information and your hotel pick up or drop off location upon checkout
- Klook and Super Shuttle are not responsible for any damage or loss of your personal belongings during the trip
- In the event of flight delays or cancelations, please contact the Super Shuttle customer service at 0800-748885 to adjust your pick up schedule
- **Please note:** For hotel pick ups, please reconfirm your booking details at 0800748885 at least 12 hours before your scheduled pick up time