# Booking Guidelines:
- **Same Day Bookings:** Book at least 3 hours before your pick up time
- **Airport Pick Up:** Select flight arrival date at checkout. If your flight arrives between 12:00am-11:59pm on 2 May, select 2 May
- **Hotel Pick Up:** Your preferred pick up date and time should be at least 4 hours before flight departs due to traffic. The operator will not be responsible if you miss your flight
# Confirmation:
- You will receive a confirmation email and ticket instantly after booking
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Vehicle Options:
- **Standard Sedan**: Maximum 3 persons + 3 luggage bags
- **Premium Sedan**: Maximum 3 persons + 3 luggage bags
- **Standard MPV**: Maximum 4 persons + 4 luggage bags
- **Standard Van**: Maximum 10 persons + 5 luggage bags
- **Standard Luggage Size**: 24 inches x 15.7 inches x 8.5 inches. Larger bags will be considered 2 pieces
- You may bring more luggage if the number of passengers is less than the limit (e.g. bring up to 10 pieces of 24" luggage if there are only 5 passengers in a van)
# Additional Information:
- **Important:** Infants and children must be included in the passenger headcount
- Your driver will give you your SIM card during the transfer (if transfers and SIM card were booked together)
- BKK-Koh Samet and BKK- Koh Chang transfers are scheduled accordingly with ferry departures
## Child Seats
- For children below 109cm or aged 0-4 only
- Additional seats are available upon request and subject to availability
# Insider Tips:
- Forgot to book a SIM card with your transfer? Get your Bangkok SIM card upon arrival at the airport
- Need to take a break and relax? Check out these Health Land Spa coupons, with pick ups available at BKK/DMK airport