# Booking Guidelines:
- **Same Day Bookings**: Book at least 4 hours before pick up time for arrival flights and at least 3 hours before pick up time for departure flights
- **Airport Pick Up**: Select flight arrival date at checkout. If your flight arrives between 12:00am-11:59pm on 2 May, select 2 May
- **Hotel Pick Up**: Your preferred pick up date & time should be at least 2 hours before flight departs due to traffic. The operator will not be responsible if you miss your flight
# Confirmation:
- You will receive a confirmation email and voucher instantly after booking
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Vehicle Options:
- **Standard Sedan:** Maximum 3 passengers + 3 pieces of luggage
- **Standard Minivan(Hyundai H1 Van):** Maximum 4 passengers + 4 pieces of luggage
- **Standard Van(Toyota Comuter Hi-ace Van):** Maximum 8 passengers + 6 pieces of luggage or maximum 10 passengers + 5 pieces of luggage
- Standard Luggage Size: 24". Bags over 24" will be considered 2 pieces
- You may bring more luggage if the number of passengers is less than the limit (e.g bring up to 10 pieces of 24" luggage if there are only 5 passengers in the van)
# Additional Information:
- Important: Infants and children must be included in the passenger headcount
- Service Hours: 24 Hours, daily
- Child seats are not available for this transfer service
- The vehicles are stroller and foldable wheelchair friendly. Guests can bring their own stroller and foldable wheelchair
- Please provide your **Passport information** (Name/Number/Date of Birth) for insurance purchase in checkout
- Service languages includes Lao, Thai, and basic English