# Confirmation:
- You will receive confirmation of your booking's availability within 1 business day. Once confirmed, we will send you the voucher via email
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Vehicle:
- **Please ensure to select the correct type of car according to the luggage limits stated below.** The driver has the right to refuse service due to excess luggage which would result in having an unsafe vehicle whilst in motion
## Economy Car
- VW Golf, Ford Focus or similar
- Good for 4 passengers
- Can fit 3 pieces of luggage
## Business Car
- Mercedes E-class, Audi A6, BMW 5 series or similar
- Good for 3 passengers
- Can fit 3 pieces of luggage
## Comfort
- VW Passat, Toyota Camry, Chevrolet Suburban or similar
- Good for 4 passengers
- Can fit 3 pieces of luggage
## Minibus
- Volkswagen Multivan, Toyota Hiace
- Good for 7 passengers
- Can fit 7 pieces of luggage
# Luggage:
- The standard luggage size is 24in. Luggage sizes bigger than 24in is equivalent to 2 pieces of luggage (e.g. one 28in luggage will amount to two pieces of 24in luggage)
- **Please note:** The operator will double check if the passenger chose the right vehicle before they confirm a booking. It is highly recommended to book a larger vehicle model if the passenger is traveling with excess luggage
- For more luggage inquiries, please contact the Klook customer hotline before booking
# Child Seat:
- Regardless of age, every child is considered a passenger. Please take this reminder into account when entering the number of passengers during booking (one child seat counts as a 1.5 adult)
- In compliance with the law, children aged 0-12 are required to travel with child seats (chair or booster). The driver has the right to refuse service due to the lack of child seats
## Child Seat Types
- Child Seats (suitable for children weighing 9-18 kg)
- Booster Seats (suitable for children weighing 13-36 kg)
# Additional Information:
- It is recommended that each passenger should bring no more than 1 luggage
- **Please note:** Travelers are required to indicate the number of luggage at checkout
- The vehicles shown in the pictures are for reference only. Specific car units may vary depending on its availability and factors such as passenger seating, luggage capacity, equipment, and mileage
- Please indicate special luggage requests at checkout, such as space allocation for sports equipment (skis, snowboards, etc.), wheelchairs, or if the sum of your luggage's dimensions is over 158cm
- Food and drinks must not be consumed inside the vehicle
- This is a one way transfer. Please make an additional booking if you require a round-trip service