# Booking Guidelines:
- **Same Day Bookings**: Book at least 2 hours before your pick up time
# Confirmation:
- You will receive a confirmation email and voucher instantly after booking
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Vehicle Information:
- **Standard Sedan**: Maximum 3 passengers and 3 standard size luggage
- **Standard MPV/SUV**: Maximum 5 passengers and 4 standard size luggage
- **Standard Van**: Maximum 12 passengers and 10 standard size luggage
- **Standard Luggage Size**: 67x45x27 cm
# Service Areas:
- Pick up and drop off service is only available within the city limits of Da Nang and Ba Na Hills
- A surcharge may apply for transfers outside of city limits
- **Service Hours**: 7:00am-9:00pm
# Additional Information:
- **Important:** Infants and children must be included in the passenger headcount
- Child seats are not available for this transfer service
- Transfer duration: Approximately 45 minutes (one way)
# Insider Tips:
- This is not an airport transfer. For transfers to/from the airport, book Private Airport Transfers (DAD Pick Up) for Da Nang City, Hoi An or Ba Na Hills
- Visit the famed Ba Na Hills and admire the Golden Bridge by booking a Ba Na Hills admission ticket!