# Confirmation:
- You will receive confirmation of your booking's availability within 2 business days. Once confirmed, we will send you the voucher via email
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Additional Information:
- EU Citizen ticket: Aged 18-24
- Visitors aged 0-17 are free of charge. Please note that you need to collect their free ticket at the ticket office and present a valid ID for verification. Visitors with free tickets will not benefit from skip-the-line access
- Free and reduced tickets can only be issued upon presentation of a valid identity document
- The site is closed on 1 Jan, 1 May, and 25 Dec
- The venue is not wheelchair- and stroller-accessible
- No food and drinks are allowed inside the venue
- The venue is open in all weather conditions
- Large backpacks, umbrellas, luggage, or bags (30x30x15cm) and other bulky items are not allowed and must be left at the cloakroom (the service is free of charge)
- A moderate amount of walking is involved in this activity. Please wear comfortable shoes due to uneven terrain