# Confirmation:
- You will receive confirmation of your booking's availability within 1 business day. Once confirmed, we will send you the voucher via email
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Additional Information:
- **Please note:** This product is a real-name ticket purchase. Please provide the full name of the lead traveler as shown on passport
- The lead traveler's name is the only one needed for every **four** tickets. Please provide the name of another customer if there are more than 4 people purchasing. Otherwise, the ticket will not be confirmed
- If you cannot proceed with the visit due to special factors (temporary closure, holidays, religious festivals) or other official reasons, please contact customer service immediately to negotiate the refund. If you attempt to get the refund yourself, the product becomes non-refundable
- One adult can book for 2 minors (aged 0-15) with a passport identifying their ages
- Free entrance during winter, but be advised that the fountains will be closed
- The fountains are only opened during the summer
- The tickets are for one time entry only. Re-entry is not permitted
- It is **strictly forbidden** to take pictures within the palace. Inability to comply with this rule will result in the cancellation of the visit and the fees will not be refunded