# Confirmation:
- You will receive a confirmation email and voucher instantly after booking
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Vehicle Capacity:
- **Please note:** The standard luggage size is 24in (24in x 16in x 11in). Wheelchairs will be counted as special luggage (no extra fees needed)
- Luggage such as sports equipment, musical instruments, or any other odd-shaped baggage can only be accommodated for Innova, Innova New Reborn, Elf, and Hiace (no extra fees needed). You may indicate your luggage requirements upon check out
- If your luggage exceeds the size and quantity limitations, the operator has the right to cancel your booking and no refunds will be issued
## Toyota Avanza
- Group of 2 passengers + 4 pieces of luggage
- Group of 3 passengers + 3 pieces of luggage
- Group of 5 passengers + 2 pieces of luggage
## Toyota Innova/Innova Reborn
- Group of 4 passengers + 3 pieces of luggage
- Group of 5 passengers + 2 pieces of luggage
- Group of 6 or 7 passengers + 1 piece of luggage
## Toyota Fortuner
- Group of 4 passengers + 3 pieces of luggage
- Group of 5 passengers + 2 pieces of luggage
- Group of 6 or 7 passengers + 1 pieces of luggage
## Toyota Alphard
- Group of 5 passengers + 4 pieces of luggage
- Group of 6 passengers + 3 pieces of luggage
## Hiace/Minivan
- Group of 8 passengers + 8 pieces of luggage
- Group of 10 passengers + 6 pieces of luggage
- Group of 12 or 13 passengers + 4 pieces of luggage
## Medium Bus
- Group of 35 passengers + 35 pieces of luggage
## Big Bus
- Group of 45 passengers + 45 pieces of luggage
# Additional Information:
- Child seats are not available
- Please advise the area you would like to visit upon booking, the operator can check if there would be an additional surcharge or need to suggest alternative sites instead
- **Important:** This charter service is limited to zone 1 (Mataram, Senggigi, Praya, Lembar) only. Additional surcharge will be applicable for pick up, drop off, or traveling from one selected zone to another zone
- The driver has the right to reject your order if the number of passengers doesn't match the capacity of the car selected upon booking
- The service runs in all weather conditions