# Confirmation:
- You will receive a confirmation email and voucher instantly after booking
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Additional Information:
- Adult ticket: Age 15+
- Child ticket: Age 6-14
- Family ticket: 2 adults and up to 2 children
- Infants aged 0-5 can join free of charge
- Audio-commentary is available in 13 languages (German, English, Spanish, French, Italian, Russian, Portuguese, Danish, Czech, Korean, Japanese, Chinese, Arabic)
- The buses are not wheelchair accessible. Strollers, however, can be accommodated
- The buses may not operate in cases of bad weather. You will be given the option of booking an alternative date or requesting a full refund
- The buses are pet-friendly. Dogs must be muzzled and leashed