# Confirmation:
- You will receive a confirmation email and voucher instantly after booking
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Additional Information:
- Child ticket: Age 4-12
- Due to safety reasons, personal bags are not allowed on the Sky Deck, only items within the dimensions 16in x 16in x 8in are allowed
- For the safety of all guests, the open air Sky Deck and Sky Box will not be open in case of inclement weather. You can call hotline number +603 2020 5444 (open from 9:00am-6:00pm, daily) to check if the Sky Deck is open prior to your visit. In this scenario, you may request to cancel your voucher with Klook **but only** if it is still unused. There will be no refunds made for vouchers already redeemed
- If you have already redeemed your voucher and you face cases of inclement weather on the day of your visit, you may inform the staff at KL Tower and revisit the following day for free
- **Please note:** You have to make your voucher purchase a day before your actual visit date to the attraction