# Confirmation:
- You will receive a confirmation email and voucher instantly after booking
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Additional Information:
- Adult ticket: Age 12+
- Child ticket: Age 6-11
- Infants aged 0-5 can ride the trains for free so long as they're accompanied by paying adults
- These are one way tickets; as soon as you depart from your train, they're no longer eligible to be used to ride another one
- For more information regarding the Haruka train timetable and route, please visit [JR West's official website](https://www.westjr.co.jp/global/en/timetable/) and check the [Haruka Train route map](https://klook-res.cloudinary.com/image/upload/v1546930829/18400/image_1.png)
- The Haruka train staff can communicate in English and Japanese
- **This ticket is only available to customers visiting Japan (with a short-term visa) and holding a non-Japanese passport**
- It is possible to get off the train at other stations within the area of usage. However, this is not a ticket for unlimited rides, and it will be collected when you pass through the ticket gates