Jakarta Airport Luggage Services by LuggAgent

₹1,423 ₹1,145 per adult
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Booking Information:

# Confirmation:

- You will receive a confirmation email and voucher instantly after booking
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email

# Additional Information:
- Each piece of luggage cannot be more than 32" (length and width total 180cm), and cannot weigh more than 32kg
- Your luggage can be a suitcase, carton, backpack or bag (briefcase)
- Please hand carry your passport, flight documents and other important personal items
- If the luggage contains animals, plants, frozen, contraband, explosives iterms, mobile power, cash, passport and illegal items, it will be refused even if the booking is a success. Customers must bear all the losses and any legal liabilities
- Baggage collection and delivery are handled by hand, and face to face
- **For luggage deliveries from hotels to the airport,** just drop off your luggage at the concierge of your hotel upon checkout and inform them. LuggAgent will come to pick up the luggage. Please remember to take a photo of the luggage and storage receipt before leaving the hotel
- **For luggage delivery to the airport,** the pick up time must be at least 2 hours prior to your departure time. The cost incurred due to insufficient time for luggage pick up will be shouldered by the customer
- Please make sure to check your luggage upon pick up. You can take a photo if you find something wrong and consult with the customer service staff. Once the luggage is confirmed as received, the service is complete and LuggAgent no longer bears any responsibility
- USD1,600 luggage insurance covers relevant costs incurred by delay, loss, and damage, and does not include baggage handle and wheel damage, accommodations or airfare costs

Details on this Activity

How To Use

- You can present either a printed or a mobile voucher for this activity
- The voucher is valid only on the date and time specified
- Please take photos of the luggage you will have delivered and send the photo to the courier. You will be provided with the courier's contact information
- To pick up your luggage, you must present your passport or photo ID to confirm your identity

# Drop Off and Pick Up Process:
- **Please check the (confirmation letter samplef)) by LuggAgent for more information**
- If you did not receive a confirmation email from LuggAgent, please check your Spam folder or contact the operator via the email indicated on your Klook voucher

## Soekarno-Hatta International Airport (CGK)
- Service hours: 9:00am-9:00pm
- Location: Car drop off zone at Terminal 1, Terminal 2, Terminal 3 or Terminal 4
## Halim Perdanakusuma International Airport (HLP)
- Service hours: 9:00am-9:00pm
- Location: Car drop off zone at Main Terminal
# Overtime Processing:
## Drop Off
- If the driver waits for more than half an hour and cannot contact the customer, the operator has the right to cancel the order and the payment will not be refunded
- **For luggage delivery from the airport to hotels/airbnbs,** if there is a flight delay for less than 60 minutes, the free waiting time will be 90 minutes after your selected drop off time. No refund will be issued if LuggAgent is not able to receive customer's luggage within 90 minutes
- **For luggage delivery from the airport to hotels/airbnbs,** if there is a flight delay for more than 60 minutes, LuggAgent has the right to cancel the order and make a full refund to the customer
## Pick Up
- If you do not pick up your luggage within 30 minutes after the selected pick up time, a charge of USD5 per 15 minutes will apply, to be paid via credit card in the local currency (IDR)

Cancellation Policy

- If you need to change or cancel the booking, please notify us and wait for confirmation 24 hours (local time) prior your scheduled date, otherwise no refund will be issued

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