# Confirmation:
- You will receive a confirmation email and ticket instantly after booking
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Octopus Card Information:
- Place your card steadily over an Octopus reader. Hold and wait until you hear a "Dood" sound. There will be an indication that the transaction is completed and the remaining value is shown on the screen before removing your card. If the transaction is incomplete because you held it too quickly over a reader, please place it over again
- Do not hold more than one Octopus, or an Octopus with another contactless smart card, over an Octopus reader at one time
- Do not tamper with your card, such as bend, write on, scratch, tap, or cut it, or paste stickers, photos, or accessories on it. In these above cases, transactions will not be honored and the remaining stored value will not be refunded
- **No child or senior rates available for this card**
# Card Reloads and Refunds:
- If the value on your Octopus card is zero or negative, it cannot be used until it is reloaded
- Your Octopus card can be reloaded by cash at thousands of locations throughout Hong Kong (ex. 7 Eleven, Circle K, 759 Store, McDonald, VanGO, Watsons, Mannings etc)
- **Refund your unused card balance at any MTR station (except Airport Express Counter)**