# Confirmation:
- You will receive a confirmation email and voucher instantly after booking
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Additional Information:
- Children will be charged at a regular adult rate
- All children aged 12 and below must be accompanied by an adult
- The management will not be held liable for any loss or damage to any personal belonging left unattended in the premises of the park
- Sharp and protruding objects on clothes, eyewear, bags, caps, and cameras are not allowed inside the floating park
- Due to Malaysia's tropical climate, intense downpour or thunderstorms may occur and Frenzy Hippo Water Park will be closed for visitors' safety. **No refunds** will be issued in case it happens
- For your comfort and safety, all visitors are required to comply with the water park's rules and regulations
- Public shower rooms are available in the resort
- The water park admission ticket is only valid for either morning session or afternoon session
- Re-entry is not allowed in this water park
- Parking space is available in the vicinity of the park
- Outside food and drinks are not allowed inside the water park