# Confirmation:
- You will receive a confirmation email and voucher instantly after booking
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
- The booking voucher is only valid on the specified time and date
# Luggage Information:
- Maximum weight limit per passenger: 20kg
- Please present your boarding pass (physical ticket) at the baggage drop off counter before boarding the fast boat
# Schedule:
- Please check the list for your reference
- Additional trips are available during peak seasons (Jun-Sep). Please contact the operator to confirm the available schedule when you are traveling between Jun and Sep
# Additional Information:
- Child ticket: 3-11
- Children aged 12+ will be charged at a regular adult rate
- **Important:** If you have selected the round trip ticket unit type, kindly indicate your return date at the checkout page
- The trip is not recommended for expectant mothers and people with heart or back pain medical record or other physical impediments
- **Please note:** This is a point-to-point maritime transport and the operator will not be held liable for any delays along route
- You can bring along some light snacks or meals on board. However, full course meals are not allowed on the fast boat
- The trip may be canceled in cases of bad weather. You will be given the option of booking an alternative date or requesting a full refund
- **Please note:** When arriving at Padang Bai from the Gili Islands, please ignore the many taxi drivers and hawkers present and proceed to your free drop service which will be waiting in the main square about 20m from the jetty. Only follow instructions by Golden Queen staff in official uniform, holding signs which say "Golden Queen". You may need to be proactive in asking for clear directions from them. This can be an uncomfortable situation for some customers, but unfortunately, Golden Queen is unable to prohibit local drivers from coming on to the jetty in this manner.