# Booking Guidelines:
- **Same Day Bookings:** Book at least 3 hours before your pick up time
- **Airport Pick Up:** Select flight arrival date at checkout. If your flight arrives between 12:00am-11:59pm on 2 May, select 2 May
- **Hotel Pick Up:** Your preferred pick up date & time should be at least 3 hours before flight departs due to traffic. The operator will not be responsible if you miss your flight
# Confirmation:
- You will receive a confirmation email and ticket instantly after booking
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Vehicle Options:
- **Standard Sedan**: 3 passengers + 3 pieces of standard luggage
- **Standard Van**: 10 passengers + 5 pieces of standard luggage
- **Luxury Van**: 7 passengers + 5 pieces of standard luggage
- **Standard luggage size**: 24in. Bags over 28in will be considered 2 pieces
- You may bring more luggage if the number of passengers is less than the limit (e.g. bring up to 10 pieces of 24in luggage if there are only 5 passengers in a standard van)
# Additional Information:
- **Important:** Infants and children must be included in the passenger headcount
- Your driver will give you your SIM card during the transfer (if transfers and SIM card were booked together)
- Pick ups for transfers including a ferry service will be scheduled in line with ferry departure times
## Child Seats
- For children below 109cm or aged 0-4 only
- Additional seats are available upon request and subject to availability
# Insider Tips:
- Forgot to book a SIM card with your transfer? Get your SIM card upon arrival at the airport!