# Booking Guidelines:
- **Same Day Bookings**: Book at least 3 hours before your pick up time
- **Airport Pick Up**: Select flight arrival date at checkout. If flight arrives between 12:00am-11:59pm on 2 May, select 2 May
- Enter **the correct flight number, hotel address, and preferred pick up time** at checkout page
- **Hotel Pick Up**: Your preferred pick up date & time should be at least 4 hours before flight departs due to traffic. The operator will not be responsible if you miss your flight
# Confirmation:
- You will receive a confirmation email and voucher instantly after booking
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Vehicle Options:
- **Standard Sedan**: Maximum 3 Passengers + 3 pieces of standard luggage
- **Standard Van**: Maximum 10 Passengers + 8 pieces of standard luggage
- **Standard Luggage Size:** 24". Larger bags will be considered 2 pieces
# Additional Information:
- **Important**: Infants and children must be included in the passenger headcount
- All vehicles are wheelchair-friendly
- Please indicate any other requests in the space provided at checkout page
- Ensure that you can be reached with the contact number you provided at checkout
- In cases of cancellation due to inclement weather, it will either be rescheduled or refunded
## Child Seats
- Child seats are not required in Thailand
- Available upon request for children 109cm and below in height or children aged 0-4
- One is free of charge. Additional seats cost available upon request, subject to availability