# Confirmation:
- You will receive a confirmation email and voucher instantly after booking
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Additional Information:
- Rental period: Minimum of 3 days
- You will be charged the days that you are in possession of the device, whether or not you are using the service. If you used the device more than the days originally booked, you will be charged with the original retail price of HKD26 per day upon returning the device
- **Please note:** If customers can return the device before 6:00am on the return date, no extra day charges will apply. If over the last return time, the operators will charge as the list price HKD26/day
- In case of loss, damage, or theft, please notify Banana WiFi immediately. The user will be held responsible for any illegal or improper use by a third party prior to giving notice to the company
- Likewise, the user is subject to paying compensation charges to Banana WiFi in accordance with their Loss/Damage/Theft policy
# Compensation Charges:
## In case of loss/damage/theft, you must pay the following:
- Pocket Wi-Fi device (HKD1,000)
- External battery (HKD150)
- SIM replacement fee (HKD200)
- USB cable (HKD30)
- Adapter (HKD60)
- Pouch (HKD50)
# International Fair Usage Policy:
- Under the Fair Usage Policy, users who deal with large amounts of data in a short period of time might, without prior notice, have their data use limited or throttled at the discretion of the telecommunications company of the country of destination
- Please refrain from watching videos for a long time, etc., or from using a huge amount of data in a short period of time
- Operator will in no way be responsible or liable for the incurred data limit as per above, and you will still be charged with the appropriate fees during your rental period