# Confirmation:
- You will receive a confirmation email and voucher instantly after booking
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Additional Information:
- Day charges are calculated inclusively. For example, if you pick up the device on a Monday and return it on a Thursday, you will be charged for 4 days of usage
- You will be charged for the days that you are in possession of the WiFi device, whether or not you are using the service
- The 4G speed will be converted to 3G speed after you exceed the limit per day, and will return to a 4G speed at 12:00am the next day
## Fair Usage Policy
- Under the Fair Usage Policy, users who deal with large amounts of data in a short period of time might, without prior notice, have their data usage limited at the discretion of the telecommunications company they are subscribed to
- Please refrain from watching videos for a long time, or from using a huge amount of data in a short period of time
## Device Extension and Support
- For assistance or changes to your device rental during the rental period, please contact the operator through WhatsApp at +60 16-303 8380 (24 hours, text only)
- You may also call the operator's customer hotline at +60 11-1700 0813, available from 9:30am-6:30pm every Monday-Friday (excluding public holidays)
- Live chat function is available 24 hours at www.roamingman.my or you may also email to [email protected] for further inquiries