# Confirmation:
- You will receive a confirmation email and voucher instantly after booking
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email
# Additional Information:
- **This SIM can be used in the following countries:** Hong Kong, Macau, Singapore, Thailand, Taiwan, Malaysia, Indonesia, Cambodia, Myanmar, Sri Lanka, Australia, New Zealand, Brunei Darussalam, Bangladesh, and Saudi Arabia
- The SIM's balance cannot be topped up. If you have used up all your data, you can purchase the same data plan
- If you are experiencing difficulties with your SIM card, please call 13100 (Malaysia hotline) or +603 2772 0000 (international hotline) between 8:00am-10:00pm daily
- You may contact Tune Talk customer service via [email protected] or via live chat with the support team at tunetalk.com
- 2G phones and below are not supported by this SIM
- **Please note**: Delivery process might take 3-5 working days for domestic's and 7-10 working days for international's
# International Fair Usage Policy:
- Under the Fair Usage Policy, users who deal with large amounts of data in a short period of time might, without prior notice, have their data use limited or throttled at the discretion of the telecommunications company of the country of destination
- Please refrain from watching videos over long periods of time, etc., or from using a huge amount of data in a short period of time
- The operator will not be held responsible or liable for the incurred data limit as per above, and you will still be charged with the appropriate fees during your rental period