The Wayfarer Downtown LA, Tapestry Collection by Hilton, Hollywood

About The Wayfarer Downtown LA, Tapestry Collection by Hilton

Hotel The Wayfarer Downtown LA, Tapestry Collection by Hilton, is a modern and clean hotel located in downtown LA. The rooftop restaurant offers delicious food with great views of the city. The rooms are spacious, clean, and have modern amenities. The staff is friendly and attentive, making guests feel welcome and safe. The hotel's convenient location allows easy access to nearby landmarks and attractions. Overall, The Wayfarer Downtown LA offers a pleasant stay with its modern ambiance, friendly staff, and tasty dining options.

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All Facilities for The Wayfarer Downtown LA, Tapestry Collection by Hilton

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Fruits, Wine/champagne, Outdoor furniture, Room service, Restaurant, Bar.
Safety & security	Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Services & Extras	Key card access.
Common areas	Outdoor fireplace, Sun terrace.
Food & drink safety	Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Pets allowed, Parking, WiFi available in all areas.

Guest Ratings For This Property

8.0

Based on 578 Reviews

100% verified reviews

Comfort

8.4

Cleanliness

8.5

Value For Money

7.6

Facilities

8.2

Guest Reviews

T.

young couple

6.0

Pleasant

Disappointing Overall Stay

I was very excited to stay in this beautiful hotel, but unfortunately we have been disappointed. The first room that was given to us was straight in front the elevator (even when I requested to be far away from it). The room had the view to a back alley full of AC systems that were extremely noisy. We were happy that the staff accommodated our request to change rooms to one much calmer. The second room was great. It was way more spacious, decoration was beautiful, bathroom was also very nice. The cleanliness of the room was spotless, and the bed extremely comfortable. Bathroom had everything needed - (it was missing some space for our toiletries). There is no parking at the hotel, but there are a few parking options walking distance.

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Unfortunately, we didn't have hot water for the duration of our stay, and it was a massive inconvenience. We called reception, and they assured a maintenance person was looking into the situation, to give it 10 minutes for hot water to come back. We waited 30 minutes, turned on the water again and after 5 minutes of wasted running water, it was still as cold. We had to take a cold shower that night. We went about our night, celebrated the NYE. Coming back to the hotel, we wanted to shower before going to bed, but still no hot water (we are talking 6 hours after our complaint). The following morning (14h after complaining), still no hot water. We also had a $25 credit to use for breakfast, but most of the items were not available, we waited 30 minutes for our order to then be told that what we wanted was also out of stock! We decided to cancel our order out of frustration. There was only one person at the kitchen... Extremely disorganized/lack of staff considering the hotel was full for NYE and a college football game happening. We decided to talk to front desk at our checkout and get a refund on our room. Front desk was only willing to give us 20% discount, which we refused. We requested to talk to the manager that was not there yet. They gave us his business card. We called at 1:15 pm (they informed us his shift started at 1 pm), but he was not there yet. At around 1:30 pm, we received an email that our room had been fully refunded, which we appreciate. We truly wish our experience was different, as we liked the hotel.

(Read More)

Published on 02 Jan 2024

Paulina

family with young children

10.0

Exceptional

Everything

Published on 08 Dec 2023

Sanchez

review category business travellers

10.0

Exceptional

I will definitely be staying again. Rooftop restaurant was amazing. Room was amazing. People were so

I had pastries for breakfast. Those were amazing. Light fluffy and delicious

The room was a bit dusty. Not a deal breaker or anything bad. I just had to wipe off a few things before putting my things away. No biggie

Published on 06 Dec 2023

Eduardo

family with young children

10.0

Exceptional

Very good

The restaurant

Very small room

Published on 28 Nov 2023

Ian

with friends

8.0

Very good

Great location, friendly staff.

Staff were great

Poor shower - took ages (over 5 minutes!) to get warm at times.

Published on 31 Oct 2023

Brenda

young couple

5.0

Passable

overall wouldnt recommend

i liked the location of this hotel, it was central and convenient to reach our event. the rooms are decently clean and renovated. late check out was nice also.

paid parking ($30 a night) was a huge bummer and one of the main reasons we will probably not stay here or recommend it. (we get it, its overpriced LA but at least stand out and give guests the convenience of free parking) restaurant food was so overpriced and below average quality! we paid $150 for some pork chop banana dish, french fries and two beers! that was even after the comped $25 allowance they gave us at check in. they also gave us a 90 minute timer for dinner even though the restaurant was completely empty the entire time we sat there.

Published on 27 Oct 2023

Lihsing

group

9.0

Superb

Nice location. Hilton level service and quality.

The room is relatively small for four people. We have to take turns to open up or luggage. Better expect a hostel when booking.

Published on 04 Sep 2023

Krzysztof

family with young children

7.0

Good

Good choice if you want to stay downtown. Pay attention to selection of the room.

Perfect location in Downtown LA. Hotel is in good shape and the style and quality of its finishing look tremendous.

When we arrived it seemed that our reservation though Booking.com is somehow lost. The crew organized the new one. We got very nice room but it seems it was the last one available as it was located on the lowest floor and facing backyard facilities (with no any view through shaded windows). It was quite noisy and smelly (with traditional Californian smoky smell). ;)

Published on 27 Aug 2023