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Resort

The Reef Playacar Resort & Spa-Optional All Inclusive

Playacar Fase II (5 kms from Xcaret)
7.8
(2303 reviews)

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About The Reef Playacar Resort & Spa-Optional All Inclusive

Offering a stunning beachfront, The Reef Playacar Resort & Spa-Optional All Inclusive lies close to Playacar Beach.The accommodation features modern interiors with a rich use of wood in the decor, giving it a warm and cosy ambience. The property has five on-site restaurants, two outdoor pools, a bar, a garden, a fitness centre, a kids' pool, and a spa and wellness centre. The accommodation also provides yoga classes, a jacuzzi, and a sauna.

Top Facilities

parking

bar

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Location & Nearby Places

Playacar Fase II (2.2 Km from city center)

Paseo Xaman - Ha s/n, Playacar

4 Nearby Attractions

Beach Time

0.4 km

Visit a Cenote

1.5 km

Explore the Mayan ruins

2.3 km

Eco-parks

5.0 km

All Facilities for The Reef Playacar Beach Resort & Spa-Optional All Inclusive

Category Facilities
Activities Water sport facilities on site, Live music/performance, Aerobics, Windsurfing, Tennis equipment, Cycling, Beach, Tennis court, Snorkelling, Billiards, Golf course (within 3 km), Fishing, Table tennis, Diving.
Business facilities Meeting/banquet facilities, Business centre.
Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Non-smoking rooms, Family rooms, Non-smoking throughout.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Bathroom Sauna.
Room Amenities Air conditioning, Safety deposit box.
Food & Drink Wine/champagne, Special diet menus (on request), Snack bar, Restaurant, Kid-friendly buffet, Outdoor furniture, Bar.
Safety & security Security alarm, 24-hour security, Fire extinguishers, Smoke alarms.
Services WiFi, Free WiFi, Internet services.
Cleaning services Daily housekeeping, Laundry.
Food & drink safety Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Common areas Garden.
Reception services Concierge service, Invoice provided, Tour desk, ATM/cash machine on site, Luggage storage, 24-hour front desk.
General Private parking, Free parking, Parking, Parking on site, WiFi available in all areas.
Physical distancing Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
Entertainment and family services Evening entertainment, Karaoke, Kids' club, Entertainment staff, Babysitting/child services.
Pool and wellness Sun umbrellas, Hot tub/Jacuzzi, Outdoor pool (all year), Swimming pool, Foot massage, Massage, Kids' pool, Body wrap, Swimming Pool, Fitness centre, Beachfront, Beauty Services, Couples massage, Pool with view, Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Head massage, Outdoor pool, Pool bar, Spa and wellness centre, Back massage, Full body massage, Body scrub, Spa lounge/relaxation area, Massage chair, Hand massage, Sun loungers or beach chairs, Yoga classes.
Transport Airport shuttle, Accessible parking, Car hire, Airport shuttle (additional charge), Bicycle rental, Shuttle service (additional charge), Shuttle service.
Outdoor & View Terrace.

Guest Ratings For This Property

7.8
Based on 2303 Reviews
100% verified reviews

Comfort

8.5

Cleanliness

8.4

Value For Money

7.8

Facilities

8.1

Guest Reviews

Ingrid
group
8.0
Very good
Very good
Excellent Location, safe . The Breakfast buffet was great! Beach sper Pretty! Rooms clean. It is very easy to walk to 5 avenue. The hotel is beautiful!
I didnt like that not everyone was very nice. They look over tired. Maybe because the place is huge and didnt have enough people working.

Published on 29 Dec 2023

Victor
family with young children
5.0
Passable
Ok
Ok
Not many options on breakfast

Published on 27 Dec 2023

Life
family with young children
2.0
Very poor
No coming again
Close to the beach, nice resort area with a jungle like atmosphere. Close to Playa del carmen. Food at the mexican restaurant onsite was good
Food was awful at the buffet, staff was unpleasant and not attentive, there was no management, and everyone did not seem to care one bit. Room was only decent, not very clean. Bar area was sad, no atmosphere.

Published on 27 Dec 2023

Nancy
young couple
9.0
Superb
Would definitely stay again!!
I love that it was a smaller resort. The jungle vibe is spectacular!
The beds!!!!

Published on 26 Dec 2023

Natalia
young couple
10.0
Exceptional
Great stay, loved it, highly recommended
The beach, the room, the food, its a smaller hotel and everything is close, Jesus and Mario at the reception are very professional, courteous and accommodating, will definitely be back again
Nothing

Published on 24 Dec 2023

Estrella
family with young children
10.0
Exceptional
Exceptional
Great location, food, and atmosphere!

Published on 20 Dec 2023

Oscar
solo traveller
9.0
Superb
Relaxing and budget friendly!
I love the staff, they are super friendly and provide a great customer service, location i convenient as you can actually work to the quinta avenida.
I would have love to have more services offered by the hotel.

Published on 18 Dec 2023

Michael
family with young children
6.0
Pleasant
Alright hotel in the Riviera Maya
The staff was very friendly. The are between the pools and the reception looks life a jungle, absolutely beautiful!
The buffet is very weak with, at times, very tasteless food. The service as well is incredibly slow and inefficient. We dont know if its just our room, but there was always a very unpleasant smell coming from the shower drain...

Published on 08 Dec 2023

Jacqueline
family with young children
7.0
Good
For a budget hotel it is an excellent place!
The ambiance of the hotel is excellent. The whole resort is very clean and I loved that. The air conditioning worked well. The beds were firm but comfortable. The nooks around the resort was nice to find a shaded place to relax. The beach is wonderful and you can always find a chair at the beach, The staff is excellent and kind although sometimes I wondered why I was not served before another patron when I was clearly waiting first, but I was too relaxed to fuss about it. Easy to walk to Quinta Avenida
The food needs A LOT of help and the hotel must know because I read the reviews and have to agree that others were accurate. The plumbing / sewer needs adjusting as some days there was a terrible smell in the room like stale water. I was asked to pay for Nescafe coffee which i think would have been a nice free touch; the spa is too expensive; no entertainment which is very very unfortunate;

Published on 05 Dec 2023

Grinne
young couple
2.0
Very poor
Awful
Nothing
Very old. All drinks are not branded and tasted awful. Food was not great at all. We stayed one night and ended up leaving to another hotel. Also got harassed to a presentation on buying a share in timeshare for over 2 hours

Published on 04 Dec 2023

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