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Resort

Grand Oasis Palm - All inclusive

Zona Hotelera (0 kms from )

Ranked 32 out of 50

7.3
(4509 reviews)

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About Grand Oasis Palm - All inclusive

Grand Oasis Palm is the perfect destination for an unforgettable family vacation. It offers a plethora of exciting activities and amenities like large swimming pools, tropical lounges, kayaking, snorkelling, tennis, mini golf and a state-of-the-art fitness centre. For those looking for some relaxation, the resort's spa offers a range of treatments and massages to help you unwind. It also offers a variety of entertainment options, from live music to shows and performances.

Top Facilities

parking

bar

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Location & Nearby Places

Zona Hotelera (7.1 Km from city center)

Boulevard Kukulcan Km 4.5 Zona Hotelera

5 Nearby Attractions

Playa Tortugas

0.7 km

Chichen Itza

4.8 km

Isla Mujeres

6.2 km

El Rey Ruins

9.2 km

Playa Delfines

9.2 km

All Facilities for Grand Oasis Palm - All inclusive

Category Facilities
Activities Live sport events (broadcast), Beach, Bike tours, Live music/performance, Aerobics, Billiards, Tennis equipment.
Business facilities Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Non-smoking rooms, Lift, Soundproof rooms, Designated smoking area.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Bathroom Sauna.
Room Amenities Air conditioning, Safety deposit box.
Food & Drink Fruits, Kid-friendly buffet, Wine/champagne, Snack bar, Outdoor furniture, Restaurant, Bar, Coffee house on site.
Safety & security 24-hour security, Smoke alarms, Fire extinguishers, CCTV in common areas.
Services Internet services, WiFi.
Cleaning services Daily housekeeping, Laundry.
Services & Extras Key card access.
Food & drink safety Delivered food is securely covered, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Common areas Garden.
Reception services Tour desk, Luggage storage, Concierge service, 24-hour front desk, Invoice provided.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Mobile app for room service, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General Private parking, Paid WiFi, Parking on site, Free parking, Parking, WiFi available in all areas.
Entertainment and family services Kids' club, Evening entertainment, Entertainment staff, Babysitting/child services, Kids' outdoor play equipment, Children's playground, Indoor play area, Board games/puzzles.
Pool and wellness Spa facilities, Sun umbrellas, Hot tub/Jacuzzi, Outdoor pool (all year), Swimming pool, Private beach area, Outdoor pool, Massage, Spa and wellness centre, Kids' pool, Swimming Pool, Fitness centre, Beachfront, Spa lounge/relaxation area, Massage chair, Sun loungers or beach chairs, Spa/wellness packages, Fitness.
Transport Car hire.

Guest Ratings For This Property

7.3
Based on 4509 Reviews
100% verified reviews

Comfort

7.9

Cleanliness

7.9

Value For Money

7.4

Facilities

7.6

Guest Reviews

Amber
solo traveller
1.0
Bad
Horrible
Nothing
The facilities, the staff , the food !!!

Published on 03 Jan 2024

Miri
family with young children
6.0
Pleasant
Pleasant
the food is ok. For families this place is ok.
very few places to sit, no sitting in the lobby, no sitting outside (not allowed), and not enough lounge chairs on the beach.

Published on 03 Jan 2024

Pat
young couple
9.0
Superb
Everything was good beside the food
The resort
The food

Published on 03 Jan 2024

Sabine
family with young children
6.0
Pleasant
Pleasant
Close to airport
Food in restaurants, we asked for a baby crib which was not delivered in the end.

Published on 02 Jan 2024

Yalin
family with young children
1.0
Bad
Worst experience ever
The ice cream in the Cocoa restaurant is the only thing I could think of that is not bad.
Worst hotel I have ever been to. Room smells weird and very strange arrangement of beds. Need to wait for hours to get a reservation for dinner which will disappoint you anyways, so dont waste your time and good vacation mood on this hotel. STAY AWAY!

Published on 31 Dec 2023

Federica
family with young children
5.0
Passable
We used the hotel as a place to sleep and otherwise avoided it by going elsewhere day time.
Very good fitness center. Facilities look good.
Utilities for this hotel is not scaled to handle the number of guests. It is very crowded. In particular, people start lining up from 07:00 to be ready for when the hotel starts taking reservations at 08:00 for dinner the next evening. Queuing up like this is not a holiday for me and is a complete deal breaker. There is a similar issue with sun beds. People place towels everywhere, even the chairs in the bar, while not actually sitting there themselves. We had a rental car and minimized time spent at the hotel and ate at the restaurants which did not require a reservation. After 3 nights at Grand Oasis we have now moved on to a hotel in Tulum which costs twice as much per night. For us it is totally worth paying double to avoid such frustrations and for a generally higher quality level.

Published on 31 Dec 2023

Gali
family with young children
1.0
Bad
Bad
The coffee shop
all inclusive Bad reviews for long waiting for restaurants resveion standing more than 1.30 h Im Not coming again!!!!!!!! Always long waiting for morning lunch and dinner buffet. Not enough towels or chairs at the pool/ beach you need to wake up early. That is not a vacation The only thing it's good here is the coffee shop from 7am to 9.30 pm Never again!!!!!!!!!! This is 1 star hotel

Published on 30 Dec 2023

Bamidele
family with young children
8.0
Very good
There are a lot of things that could be improved particularly with regard to the service level, but all in all great loc
Great location. Loved the variety of activities and the a la Carte Restaurants. The personnel is very helpful and professional.
Lack of flexibility for early check in and long wait times to get into restaurants. The food in the buffet was not always the best. You had to wait in line for hours and sometimes wait up to two days to get a reservation in one of the A La Carte Restaurants.

Published on 30 Dec 2023

Viviana
young couple
3.0
Poor
Poor
Long lines for food , a few people on bars you have to lien up to get a drink for at least 1/2 hours specially beach bar , beach is horrible not Cancun type of beaches
Beach feels like a swamp

Published on 26 Dec 2023

Mariana
family with young children
6.0
Pleasant
Pleasant
cobranca indevida na jora do check out por erro do sistema deles que me ocasionou 1 hora de atraso para saida do hotel
praia nao mto bonita

Published on 26 Dec 2023

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