The Plaza, Brooklyn

This property has been featured in "22 Stunning 7-Star Hotels in the World that Exude Luxury ".

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Top Facilities

parking

bar

food

wifi

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Plaza Room

Max 2 Adults

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This room features one king bed, a flat-screen cable TV and is located on floors 5 ? 19. The bathroom is finished with inlaid earth stone mosaics, a luxurious bathtub and separate shower Including 24-carat gold-plated Sherle Wagner fixtures, the bathroom is offers hand-crafted solid white marble vanities.

Deluxe King Room

Max 3 Adults

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This room features one king bed, flat-screen TV, seating area and is located on floors 5 ? 19. The bathroom is finished with inlaid earth stone mosaics, a luxurious bathtub and separate shower. Including 24-carat gold-plated Sherle Wagner fixtures, the bathroom is offers hand-crafted solid white marble vanities.

Grand Luxe Room

Max 3 Adults

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This suite features an open floor plan and a bathroom with dual vanities, a walk-in shower and a separate bathtub. Butler services are available for this suite.

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All Facilities for The Plaza

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Live music/performance, Happy hour.
Cleanliness & disinfecting	Guests have the option to cancel any cleaning services for their accommodation during their stay, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
Others	parking, bar, food, wifi.
Safety features	Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available, Staff follow all safety protocols as directed by local authorities, Access to health care professionals.
Miscellaneous	Family rooms, Facilities for disabled guests, Soundproof rooms, Wheelchair accessible, Lift, Lower bathroom sink, Auditory guidance, Non-smoking rooms, Pet basket, Non-smoking throughout, Higher level toilet, Allergy-free room, Pet bowls.
Accessibility	Adapted bath, Toilet with grab rails, Accessible by lift, Shower chair, Walk-in shower, Upper floors accessible by elevator, Hearing accessible, Entire unit wheelchair accessible, Emergency cord in bathroom.
Bathroom	Additional bathroom, Shampoo, Slippers, Body soap, Hairdryer, Bath, Shower, Private bathroom, Bath or shower, Toilet paper, Shower cap, Conditioner, Additional toilet, Spa bath, Free toiletries, Sauna, Toilet, Bathrobe.
Room Amenities	Sofa, Drying rack for clothing, Clothes rack, Private entrance, Hypoallergenic pillow, Iron, Fold-up bed, Interconnected room(s) available, Heating, Socket near the bed, Hardwood or parquet floors, Air conditioning, Desk, Fireplace, Non-feather pillow, Hypoallergenic, Soundproofing, Cots, Sofa bed, Feather pillow, Wardrobe or closet, Dressing room, Seating Area, Safety deposit box, Adapter, Carpeted, Trash cans.
Food & Drink	Wine/champagne, Grocery deliveries, Packed lunches, Special diet menus (on request), Kid meals, Bottle of water, Room service, Dishwasher, Restaurant, Dining table, Wine or champagne, Wine glasses, Dining area, Microwave, Minibar, Fruits.
Safety & security	24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarm, Security alarm, Carbon monoxide detector, Smoke alarms, CCTV outside property.
Cleaning services	Dry cleaning, Trouser press, Daily housekeeping, Ironing service, Laundry.
Services & Extras	Towels, Linen, Wake-up service, Key card access, Wake up service/Alarm clock, Alarm clock.
Media & Technology	Video, Flat-screen TV, TV, Streaming service (like Netflix), Laptop safe, Satellite channels, Telephone, Pay-per-view channels, Cable channels, Radio.
Reception services	Invoice provided, Tour desk, 24-hour front desk, Luggage storage, Concierge service, Express check-in/check-out, Currency exchange.
Physical distancing	Mobile app for room service, Cashless payment available.
General	Pets allowed.
Entertainment and family services	Evening entertainment, Babysitting/child services.
Pool and wellness	Steam room, Massage, Spa/wellness packages, Fitness centre, Spa facilities, Spa and wellness centre, Spa lounge/relaxation area, Fitness.
Transport	Shuttle service (additional charge), Shuttle service, Bicycle rental, Electric vehicle charging station.
Outdoor & View	Inner courtyard view, Quiet street view, City view, Landmark view, View, Garden view.

About This Property

Located at the crossroads of Central Park and 5th Avenue, this internationally renowned Manhattan hotel is steps away from world class shopping.

Guest Ratings For This Property

8.4

Based on 506 Reviews

100% verified reviews

Comfort

9.1

Cleanliness

8.9

Value For Money

7.4

Facilities

8.6

Guest Reviews

Travelling

family with young children

5.0

Passable

Beautiful but disappointing and overrated. Wouldnt re-visit.

The room was beautiful, the hotel is beautiful. Staff were friendly and courteous. The guys on the door are excellent. Location for Central Park and city Center is perfect.

Check in was poor. The room wasnt ready at 3 or 3:30, or 4 or 5. We finally got our room at 5:15. We had to sit upstairs out the way waiting for our room because the nice downstairs area had a waiting list. We found ourselves waiting down the road at the Ritz Carlton just to get served some food and drink. The room was noisy, the air con rattled, ever time the subway passed underneath it was noisy, and we were on the 14th floor! The walls were paper thin and the guy next door could be heard talking on his phone. Not even shouting. Just talking. But we could hear every word. And when someone somewhere else flushes their toilet, it sounds like theyre in your room flushing your toilet. Finally, the second bed wasnt made up at 7 for our little girl. We had to wait until 9:30 despite a very long travel day the next day and an early night hoped for. The bed was lumpy and too soft. All in all, a massive disappointment for what was supposed to be the cherry on top to an amazing Christmas and new year away. They did compensate for the failures but what was supposed to be $250 was only $50 and I had to challenge this. And you get charged $65 credit to use toward food, drink or spa, and it gets taken whether you use it or not.

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Published on 04 Jan 2024

Ji

young couple

9.0

Superb

Room hasnt coffe maker

Published on 04 Jan 2024

Andreas

family with young children

1.0

Bad

Has nothing to do with a star hotel. awful!

The Location only

the service in all areas of the hotel was very poor. Apparently they don't know service there. In the restaurant you had to wait up to an hour for breakfast to arrive and then it was still cold. You always get told: sorry, sorry, but they don't change anything. not recommended this hotel.

Published on 31 Dec 2023

Julian

family with young children

1.0

Bad

A very tired and sad hotel.

Location.

A very tired and sad hotel. Without its iconic name it would struggle to achieve a 4 star rating. A lack of investment for years has left the its mark with fraying carpets, badly fitted doors and decor from a poor motel chain but that (motel chain) is probably where the management would find their level.

Published on 30 Dec 2023

Higueros

young couple

10.0

Exceptional

Its exactly what you picture its like from the movies.

They really do go above and beyond. Their service is exactly what you expect, courteous and hospitable.

I loved every inch of my stay at The Plaza.

Published on 29 Dec 2023

Gareth

family with young children

3.0

Poor

Hotel that lacks service and facilitiies

We booked a suite, and paid for an upgrade on arrival. This rooms was large but it was not without cost as i paid over 4000 USD per night to stay her so it should be large. The location of the hotel is good if you want to be central park but there are more up and coming areas of the city too.

I disliked so many things about this hotel that i will be writing to the management. It was not at all value for money which is a shame. I stayed here many years ago and its not the same hotel. For the money paid we expected much more. For instance on arrival with 6 suitcases there was no one to greet us. After a very long flight we carried the cases up the stairs ourselves into the lobby ad although there was security and doorman no one offered to help. There are NO coffee of tea facilities in the room. I was informed by many staff that this is cause management want me to spend money on room service. However room service was often engaged or didn't answer and on the two times we called it the wait for food was long and the charge was astronomical. (try 177 dollars for 2 coffees, 2 orange juices, 2 teas and 6 small pastries) In the end I got a basic espresso machine for the room but nothing else. If you want to have a cup of tea or a coffee in your room at your own convenience then forget it unless you go and by your own kettle The mini bar is still in the dark ages too - no half bottles or spirits like in so many good hotels - this hotel in the second biggest suite is still doing miniatures and very limited ones.. 2 bottles of beer, no ice, limited mixers.. Snacks were extremely limited The facilities in the room for F&B are the worst I've had in a hotel for many years but i can accept that but not when its on a room costing over 4000 dollars a night. On Christmas day we were to have a nice family breakfast in the Palm room however, we got a letter on Christmas eve through the door saying it was to be closed due to preparing for there over priced Christmas buffet. All in all a very disappointing hotel thats lost touch and doesn't provide the service that it claims to do or charges for.

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Published on 28 Dec 2023

Amanda

family with young children

8.0

Very good

Beautiful hotel, but staff warmth very lacking

Beautiful hotel and rooms

Staff at breakfast were terrible

Published on 27 Dec 2023

Lyle

young couple

1.0

Bad

They are resting on their laurels, not worth the hype.

She shower flooded the room so we had to move and were late for dinner. Service was terrible.

The service.

Published on 18 Dec 2023

Clara

family with young children

10.0

Exceptional

The Plaza Hotel exceeded every expectation and dream I had!!

This hotel was amazing. I felt safe and secure which was super important. I love that you are only allowed inside if you are staying there or have reservations for tea. The staff was so incredibly kind. The in-room dining for breakfast was so nice and delicious!! I love the turn down service and the shower fixture was phenomenal; the pressure was great and the water stayed hot which is hard to come by in hotels. Everyone we spoke with on staff was accommodating and more than willing to help!

I would have loved to check in a little earlier. I also would have liked the breakfast included to be a little more clear with their wording. I received a $50 credit each day which was very different than breakfast included which led me to believe breakfast was free and included in my nightly price. I would have ordered it either way but would have liked to have known up front that it was only a $50 credit.

Published on 14 Dec 2023