Upon arrival we were pitched heavily on upgrading our room from $1500 per night to a suite. The upsell was uncomfortable and not befitting of Langham's brand. You can imagine our surprise when we were shown to the tiniest internal room in the hotel that looked as if time forgot. The carpeting was filthy, and the white sitting chair was stained and almost grey. There was no closet space, and the bathroom looked as if it hadn't been updated in years. The desk staff put us into the room that I had assumed we booked, and the accommodations were 40% better. Here's the deal, you are a luxury brand with guests who expect luxury. At over $1500 per night I expect that I will not be put into a room that is used for guests who spend 500-750 on booking engines. This bait and switch and the hardsell from front desk staff is not on par with the Langham brand and sullied the experience. As a frequent, monthly guest of Four Seasons and Rosewood hotels during business and leisure trips I expect the Langham brand to treat all of their guests similar to their direct competition. At these establishments, I am treated as someone with
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