The Golden Crown Hotel, Kandy, Sri-Lanka | Photos, Reviews & Deals @Holidify

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Location & Nearby Places

Kandy City Center (3.0 Km from city center)

322, Udagama Ampitiya

15 Nearby Attractions

Kandy Lake

2.4 km

Kandyan Art Association

2.4 km

Kandy Garrison Cemetery

2.4 km

World Buddhist Museum

2.6 km

Galadeniya Vihara

2.6 km

Temple of the Sacred Tooth Relic

2.6 km

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All Facilities for The Golden Crown Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Cycling, Themed dinner nights, Billiards, Table tennis.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Soundproof rooms, Allergy-free room.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Bathroom	Sauna.
Room Amenities	Air conditioning, Pool cover, Infinity pool, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, BBQ facilities, Restaurant, Kid-friendly buffet, Breakfast in the room, Outdoor furniture, Packed lunches, Room service, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Lockers, Key access, Key card access.
Common areas	Sun terrace, Shared lounge/TV area, Games room, Garden.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Express check-in/check-out, Concierge service, Tour desk, Valet parking, Private check-in/check-out, Luggage storage, 24-hour front desk, Currency exchange.
General	Private parking, Free parking, Parking, Parking on site, WiFi available in all areas.
Physical distancing	Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
Entertainment and family services	Baby safety gates, Indoor play area, Board games/puzzles, Babysitting/child services.
Transport	Airport shuttle, Accessible parking, Car hire, Airport shuttle (additional charge), Airport drop off, Parking garage, Shuttle service (additional charge), Shuttle service, Electric vehicle charging station, Airport pick up.
Pool and wellness	Outdoor pool (all year), Swimming pool, Foot massage, Massage, Swimming Pool, Foot bath, Fitness centre, Couples massage, Pool with view, Fence around pool, Spa/wellness packages, Neck massage, Fitness, Spa facilities, Head massage, Outdoor pool, Spa and wellness centre, Back massage, Full body massage, Massage chair, Hand massage, Sun loungers or beach chairs, Yoga classes.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.6

Based on 790 Reviews

100% verified reviews

Comfort

9.2

Cleanliness

9.0

Value For Money

8.4

Facilities

8.9

Reviewers Mention About The Golden Crown Hotel

The Golden Crown Hotel is praised for its quiet location, beautiful foyer, and balcony with nature views. The staff is diligent and accommodating, with comfortable beds and a pillow menu. The breakfa (Read More)st is rich and tasty, and the spa offers exceptional treatments. The hotel is considered worth the money and has spacious rooms. Some cons include the lack of soundproofing, unheated infinity pool, limited spa services, and high prices. Overall, the hotel provides a delightful experience with friendly staff and delicious food.

Guest Reviews

Anand

family with young children

5.0

Passable

I expected the hotel to be more customer centric.

The rooms are spacious and comfortable. The food quality is good and has options for vegetarians. The swimming pool is maintained well.

Bathroom design is faulty, water after use from the toilet foset flows out towards the bathroom door due to improper floor gradient. Wash basin tap was not working properly. Water from the tap would stop once the tap handle was turned towards right to use cold water. I had to use the bathroom shower to even brush my teeth as I was getting only very hot water from the wash basin More than the above issues, what I disliked most at this property was the staff service. I had to call the front desk repeatedly to attend to my requests. I had informed the front desk about the issues in the bathroom but they were not bothered to get it fixed. Many times the front desk didn't even answer my calls. When I went personally to the front desk and put forth my grievance, they seemed least bothered about it. They didn't even, for courtesy sake, apologize for the inconvenience caused to me, let alone fixing the issues. I also felt that their treatment to their customers is biased.

(Read More)

Published on 04 Jan 2024

Vicky

young couple

10.0

Exceptional

dreamlike and wonderful

The room was absolutely gorgeous with the right amount of attention to detail. Clean and Luxurious

Published on 03 Jan 2024

Shayne

family with young children

7.0

Good

Overhyped and overpriced

Breakfast was pretty good. We bought mangoes at the market - no mangoes at bfast?? Location was further from the lake than we were hoping but we made it work.

Rooftop terrace was gross. No swim up bar. Room carpet was moist. Room service sometimes slow. New Years Eve up charge not worth the price. Food quality and entertainment was lame. Purpose of event seemed to be to sell drinks. Didnt even get a half glass of cheap champagne to toast New Years:(

Published on 01 Jan 2024

Paul

family with young children

5.0

Passable

Beautiful hotel but surplus for foreigners leaves bad taste.

Beautiful property. Nice large rooms well equipped and excellent service from the staff.

Very dissatisfied with compulsory $75USD per guest surplus added for New Years Eve Galla. We are a family of 4 and that added $300 USD to our one night stay! In the room they advertised NYE for 7900 rupees = $24 USD. So I think the $75 charge added after reserving on booking.COM was for foreigners. And that is not right. For this alone I would not recommend staying here. This is unfortunate as it is beautiful hotel.

Published on 01 Jan 2024

David

solo traveller

7.0

Good

Nice pool area, good hotel but not sure it is worth that much,

Lovely pool and view of greenery, the restaurant had amazing food, the lunch and dinner (more than the breakfast) but the Al la carte options enjoyed. The gym is good size and equipment.

The mini bar had no prices I asked cleaner if its included, assuming as so expensive compared to other rooms in kandy, it was and he said yes so i was glad I checked, and had few items . I then get told at checkout there are costs but they couldnt explain why no prices in room. The staff were helpful with organising my drivers, but this bit strange experience. The rooms are more expensive than kandy options and I expected the hotel to be bit more impressive, theres lots of staff around but hotel feels a bit dated, the pool area should have nice bar or something, instead of having to sit in restaurant. The room was weird long shape, and I was told monkeys are on balconies and coming into rooms so I didnt want to have my door open, I realise this maybe isnt hotels fault but good for you to know if visiting this place, its also monkeys homes.

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Published on 31 Dec 2023

Sahar

family with young children

9.0

Superb

Room. big space and beds comfy

Food more local. Prefer more international options. Swinning pool was cold couldnt swim

Published on 31 Dec 2023

Hitendra

family with young children

8.0

Very good

The family room provided to us was large in size and have an excellent view. The breakfast menu is wide spread with relatively limited options to VEGis like us but we enjoyed the food. The overall service was excellent and AJIT from resto and room boys SAMEERA and DILSHAN were excellent in service. we are very impressed with these 3 guys.

The bathroom shower was not working properly and inspite of every day reminder to reception nothing happened. The WIFI many times didnt work properly.

Published on 30 Dec 2023

Vanessa

family with young children

8.0

Very good

Lovely hotel in a good location just outside Kandy. Food was amazing and staff very friendly.

Published on 28 Dec 2023

Alex

family with young children

3.0

Poor

Worth spending time to find a different location for your stay

Location is great

Staff is non-cooperative, the deluxe room empty and badly planned, breakfast is very poor for this level of hotel. It looks like the owner invested a lot into the property and is trying to charge maximum to pay-off the investment.

Published on 27 Dec 2023