Sheraton Puerto Rico Resort & Casino, Puerto Rico, Usa

Top Facilities

parking

bar

See All Facilities

Check Room Options And Availability

Search best deals and room options for your dates

Check Availability

Location & Nearby Places

Santurce (58.8 Km from city center)

200 Convention Boulevard

15 Nearby Attractions

Fernando Luis Ribas Dominicci Airport

0.5 km

Fortin San Jeronimo de Boqueron

1.1 km

Boat Tours and Water Activities

2.0 km

San Juan

2.1 km

La Fortaleza

2.9 km

El Canuelo

3.1 km

See All Attractions

All Facilities for Sheraton Puerto Rico Resort & Casino

Category	Facilities
Activities	Happy hour, Live sport events (broadcast), Live music/performance, Bingo.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas.
Bathroom	Sauna.
Room Amenities	Infinity pool, Air conditioning, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, Outdoor furniture, Packed lunches, Vending machine (drinks), Room service, Restaurant, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Ironing service.
Services & Extras	Key card access.
Common areas	Sun terrace, Shared lounge/TV area.
Food & drink safety	Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Tour desk, Valet parking, ATM/cash machine on site, Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk.
General	Pets allowed, Parking on site, Parking.
Physical distancing	Physical distancing rules followed.
Entertainment and family services	Evening entertainment, Babysitting/child services, Casino, Board games/puzzles.
Pool and wellness	Spa facilities, Hot tub/Jacuzzi, Outdoor pool (all year), Steam room, Swimming pool, Outdoor pool, Massage, Spa and wellness centre, Kids' pool, Swimming Pool, Fitness centre, Spa lounge/relaxation area, Beauty Services, Fitness/spa locker rooms, Sun loungers or beach chairs, Spa/wellness packages, Fitness.
Transport	Car hire, Public transport tickets, Parking garage.
Outdoor & View	Terrace.
Shops	Barber/beauty shop.

Guest Ratings For This Property

8.4

Based on 744 Reviews

100% verified reviews

Comfort

8.7

Cleanliness

8.7

Value For Money

7.7

Facilities

8.6

Reviewers Mention About Sheraton Puerto Rico Resort & Casino

The Sheraton Puerto Rico Resort & Casino is receiving positive reviews for its comfortable rooms, friendly staff, and convenient location. Guests enjoyed their meals at the hotel buffet and found the (Read More) room service to be fast and reasonably priced. Some mentioned confusion with credit given for daily use, but overall, the staff was respectful and helpful. However, there were complaints about the pool staff ignoring certain guests.

Guest Reviews

Carmen

young couple

10.0

Exceptional

Excelente

Published on 29 Dec 2023

Abdoulaye

young couple

8.0

Very good

The location was Great and the customer service is on point.

We have paid extra for the view. Unfortunately the hotel does not really have any view. The only one they are talking about is facing the pool deck and it is not crazy.

Published on 23 Dec 2023

Reinaldo

young couple

2.0

Very poor

Bittersweet

The attention of the Staff because when I claim the noise that did not let me sleep, they gave me a discount, a late checkout and another room and when in claim for the delay at the valet Parking the Staff move quick to solve it. The hotel was close to many attractions including the Coca Cola Music Hall and is ease get there. The view of the room.

The construction noise that on the hotel roof kept me from sleeping all night. When I pay my bill including the valet parking and ask for my Sub it took them 45 minutes to upload my sub, first the key did not appear, second, the ticket that I gave to the valet parking attendant to pick up the vehicles was lost. I have no option to go to the supervisor and she took care of the problem and then my vehicle was fund, but I was already late for my meeting.

Published on 16 Dec 2023

Gloria

family with young children

10.0

Exceptional

very comfy

the view

Published on 10 Dec 2023

Anonymous

young couple

10.0

Exceptional

Everything

Published on 09 Dec 2023

Francisco

review category business travellers

10.0

Exceptional

Excellent

Location

None

Published on 04 Dec 2023

Maritza

review category business travellers

9.0

Superb

The room was spacious ,the beds very comfortable .Perfect location close to restaurants and convection center.

Published on 22 Nov 2023

Kek

family with young children

10.0

Exceptional

The facilities n very helpful staffs

Nil

Published on 17 Nov 2023

Yolanda

group

10.0

Exceptional

I loved everything about this hotel. Joshua who worked out side at the bar was the best!!!!!! I'll definitely go back just to see him. He made sure we were ok the entire time we were at the pool.

Only issue I have was that the room was not registered in my name it was in my friends name which I had listed her as a guest. I'm hoping I can change that to get my points.

Published on 17 Oct 2023