Sarova Whitesands Beach Resort & Spa, Mombasa, Kenya

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Location & Nearby Places

9.0 Km from city center

Along NyalI, Malindi Highway

15 Nearby Attractions

Bamburi Beach

0.7 km

Mombasa Go Kart

1.3 km

Jomo Kenyatta Public Beach

1.3 km

Mombasa Marine National Park

1.5 km

Haller Park

3.1 km

Nguuni Nature Sanctuary

4.4 km

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All Facilities for Sarova Whitesands Beach Resort & Spa

Category	Facilities
Activities	Water sport facilities on site, Live music/performance, Aerobics, Darts, Windsurfing, Beach, Golf course (within 3 km).
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Designated smoking area, Family rooms, Facilities for disabled guests, Allergy-free room, Higher level toilet, Lower bathroom sink, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility	Toilet with grab rails, Emergency cord in bathroom.
Bathroom	Sauna.
Room Amenities	Air conditioning, Shallow end, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Kid meals, Restaurant, Kid-friendly buffet, Breakfast in the room, Outdoor furniture, Packed lunches, Room service, Bar.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Lockers, Key access, Key card access.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Common areas	Garden.
Reception services	Express check-in/check-out, Concierge service, Invoice provided, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Physical distancing rules followed.
General	Private parking, Free parking, Parking, Parking on site.
Entertainment and family services	Evening entertainment, Kids' outdoor play equipment, Children's playground, Baby safety gates, Indoor play area, Board games/puzzles, Kids' club, Entertainment staff, Babysitting/child services.
Transport	Airport shuttle, Accessible parking, Airport shuttle (additional charge), Airport drop off, Shuttle service (additional charge), Shuttle service, Airport pick up.
Pool and wellness	Outdoor pool (all year), Swimming pool, Massage, Kids' pool, Body wrap, Water slide, Swimming Pool, Foot bath, Fitness centre, Beachfront, Beauty Services, Light therapy, Spa/wellness packages, Body treatments, Fitness, Facial treatments, Spa facilities, Outdoor pool, Pedicure, Pool bar, Manicure, Spa and wellness centre, Body scrub, Spa lounge/relaxation area, Waxing services, Fitness/spa locker rooms, Sun loungers or beach chairs.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.4

Based on 591 Reviews

100% verified reviews

Comfort

8.8

Cleanliness

8.9

Value For Money

8.0

Facilities

8.7

Reviewers Mention About Sarova Whitesands Beach Resort & Spa

The Sarova Whitesands Beach Resort & Spa is highly praised for its friendly and professional staff, spacious and clean rooms, and great selection of food in various restaurants. The hotel complex is (Read More)described as beautiful, with palm trees and walkways. Some guests mention that the hotel looks dated but still offers a pleasant experience. The rooms are modern and enjoyable, although customer service at the reception can be impersonal. The resort is also praised for its family-friendly amenities and conference facilities. However, some guests feel that the resort is more suited for business tourism than leisure, with limited entertainment options. The hotel is commended for its attention to customer care and security. The food is mostly described as delicious with a wide variety of options. Some guests mention issues with check-in times and additional charges for drinks and certain food options. Overall, the hotel receives positive reviews for its comfortable rooms, helpful staff, and enjoyable amenities.

Guest Reviews

Nyaradzo

family with young children

8.0

Very good

We were upgraded to Presidential suite for 3 nights and the suite was very comfortable and specious with supplies one needs for a relaxing holiday. There was a good variety of food.

The last two nights were in standard rooms. Air conditioning in standard room was not adjusting to the appropriate levels so it became too hot at night.

Published on 03 Jan 2024

Daniel

young couple

10.0

Exceptional

WiFi was not stable at all .

Published on 01 Jan 2024

Julian

solo traveller

7.0

Good

The meals were largely well presented but rather similar day to day. On several occasions I found the food undercooked and had to be left. On every occasion but one when I raised an issue it was dealt with by very keen and attentative staff

The plying of beach boys selling things and even sex traders. We just want to be left alone to enjoy and relax!

Published on 31 Dec 2023

Anonymous

family with young children

9.0

Superb

Classic placegood place to experience Indian Ocean

First time back in 20yrs and found it improved

Pool could be open earlier. Also I know beach is not the hotels responsibility but some clean up of seaweed and other items would be good

Published on 30 Dec 2023

Hasina

family with young children

10.0

Exceptional

Excellent stay

Everything needed was provided

Loved everything

Published on 30 Dec 2023

Sandra

with friends

10.0

Exceptional

Must see

Best resort I stayed at! Its beautiful and has everything you know. All the restaurants are really good, lots of outside space. Rooms were clean and spacious

Published on 24 Dec 2023

Samir

family with young children

3.0

Poor

Would not recommend, lots of hidden charges, no towels available. Insects in room.

Location was great.

We arrived for check in and was told that the room was not ready we had to wait 2.5 hours despite it being 2pm already which was allocated check in time! There were ants in the room. One day they had run out of towels so we couldnt even shower for an entire day and they gave us 4 hand towels to shower with! We had so many issues that we decided to check our ASAP and we were told we would have to pay 30% cancellation charge to check out. It would have been best to just leave and not tell them! We had 2 rooms, one of which was a sea view which was more expensive, and the other was Garden view. The garden view room had a better view of the sea than the SeaView room!! Lousy cheap sunbeds by the pool, cheap plastic which kept collapsing and needed a deep clean. There were not enough sun loungers for such a busy hotel. Would not recommend at all. Horrible hotel, bad staff and poor service. Beach was horrible, not Whitesands at all!

(Read More)

Published on 23 Dec 2023