Hilton Garden Inn Grand Rapids East, Grand Rapids

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All Facilities for Hilton Garden Inn Grand Rapids East

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Accessibility	Toilet with grab rails.
Room Amenities	Air conditioning, Heating.
Food & Drink	Kid-friendly buffet, Wine/champagne, Special diet menus (on request), Kid meals, Outdoor furniture, Restaurant, Bar.
Safety & security	Security alarm, Smoke alarms, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Key access, Key card access.
Common areas	Outdoor fireplace, Shared lounge/TV area.
Food & drink safety	Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	ATM/cash machine on site, Express check-in/check-out, Luggage storage, 24-hour front desk.
General	Pets allowed, WiFi available in all areas.
Physical distancing	Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
Pool and wellness	Hot tub/Jacuzzi, Swimming pool, Swimming Pool, Fitness centre, Indoor pool, Sun loungers or beach chairs, Indoor pool (all year), Fitness.
Shops	Minimarket on site.

Guest Ratings For This Property

8.4

Based on 376 Reviews

100% verified reviews

Comfort

8.9

Cleanliness

8.9

Value For Money

8.2

Facilities

8.9

Reviewers Mention About Hilton Garden Inn Grand Rapids East

The Hilton Garden Inn Grand Rapids East receives positive reviews for its friendly and helpful staff, particularly Benny and Karrie, who went above and beyond to assist guests. The hotel is praised f (Read More)or its modern and bright atmosphere, spacious rooms, and good food and drinks. James and his team are commended for their exceptional customer service and dedication to guest satisfaction. The only negative comment is about a previous experience with unremarkable staff, but the recent stay showed improvement.

Guest Reviews

Kiesel

young couple

9.0

Superb

This Garden Inn is clean and bright, with easy access from 1-96, a nice pool and breakfast.

I liked the breakfast buffet very much. Our cook was friendly and informative about the hot selections and the locations of all the important stations.

The restaurant was a little loud when it closed, some dumpster clanging, but nothing terrible. I turned the fan on to cover the noise.

Published on 31 Dec 2023

Ritzema

family with young children

4.0

Disappointing

Remote to TV didn't work.

Published on 23 Dec 2023

Brooke

family with young children

10.0

Exceptional

Amazing stay, clean facility, great staff

The hotel was incredibly clean, staff was helpful, and accommodating.

nothing! it was awesome!

Published on 08 Dec 2023

Jamie

family with young children

8.0

Very good

The evening staff was excellent! Very accommodating,Nice, helpful

I paid for 4 people to eat breakfast when I purchased the room but when me and my husband came down to eat we was approached and asked by a guy who worked the breakfast area.where is our ticket and we hadnt been informed about how breakfast works! So we got the ticket and went to eat breakfast now my problem came when everyone else(Caucasian folks)came down to eat he didnt ask them about a ticket!in fact he greeted them and told them to help them selves and enjoy! I felt disrespected! as a African American woman And also only 3 of us ate!, I would like to get a refund !

Published on 08 Dec 2023

Paula

solo traveller

10.0

Exceptional

Fabulous Stay!

Wonderful friendly staff. Great location. Very clean. Great breakfast (it is extra unless you get the bed and breakfast package). Comfortable room. All around excellent stay!

Published on 04 Dec 2023

Megan

solo traveller

10.0

Exceptional

A clean and relaxing environment

I loved the room. This was just a quick one night getaway. As soon as I stepped into the room I felt relaxed. It was clean, spacious and quiet! Every staff member I encountered was friendly and helpful.

Published on 04 Dec 2023

Julian

young couple

3.0

Poor

Well got into my room well after check in time and my room was dirty for the account of money spent for the room for the night it should had been cleaned up

Published on 20 Nov 2023

Quan

young couple

10.0

Exceptional

When you entered the building it was cleaned and the hotel staff was very welcoming...

I have no bad comments

Published on 24 Oct 2023

O'connor

family with young children

10.0

Exceptional

Great hotel. Clean friendly close to everything

Nothing

Published on 24 Oct 2023

Larry

young couple

9.0

Superb

All around awesome stay!

The hotel was awesome! Rooms clean and nice, kids loved the pool and hot tub! Also the food was on point!! I definitely recommend and plan on coming back next time Im in town!

Clean, pool, hot tub, food, location

Published on 30 Sep 2023