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Resort

Palmaïa - The House of AïA Wellness Enclave All Inclusive

Playacar Zona Hotelera (3 kms from Xcaret)

Ranked 13 out of 48 resorts in Playa del Carmen

9.4
(263 reviews)

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About Palmaïa - The House of AïA Wellness Enclave All Inclusive

Escape to the luxurious Palmaïa: The House of AïA Wellness Enclave All Inclusive and indulge in a carefree retreat. Experience a gourmet feel at the multiple on-site restaurants of the property, or enjoy a drink in the bar. With an impeccable beachfront and a private beach area, the accommodation also houses an outdoor pool, a kids' club, a fitness centre, and a spa and wellness centre. The property also welcomes pets.

Top Facilities

parking

bar

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Location & Nearby Places

Playacar Zona Hotelera (4.3 Km from city center)

Paseo Xaman - Ha Manzana1, Fracc Playacar

4 Nearby Attractions

Beach Time

1.7 km

Eco-parks

3.1 km

Visit a Cenote

3.5 km

Explore the Mayan ruins

4.3 km

All Facilities for Palmaïa The House of AïA Wellness Resort at Riviera Maya

Category Facilities
Activities Live music/performance, Beach, Snorkelling.
Business facilities Meeting/banquet facilities.
Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Non-smoking rooms, Lift, Family rooms, Facilities for disabled guests, Pet basket, Soundproof rooms, Pet bowls.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Room Amenities Air conditioning, Infinity pool, Safety deposit box.
Food & Drink Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Restaurant, Breakfast in the room, Outdoor furniture, Room service, Bar.
Safety & security Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services WiFi, Free WiFi, Internet services.
Cleaning services Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras Key card access.
Common areas Sun terrace.
Food & drink safety Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered.
Reception services Express check-in/check-out, Concierge service, Invoice provided, Tour desk, Valet parking, ATM/cash machine on site, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas.
General Private parking, Free parking, Parking, Parking on site, WiFi available in all areas.
Entertainment and family services Children's playground, Baby safety gates, Kids' club, Babysitting/child services.
Pool and wellness Sun umbrellas, Outdoor pool (all year), Swimming pool, Private beach area, Hair cut, Make up services, Massage, Kids' pool, Body wrap, Swimming Pool, Foot bath, Fitness centre, Beachfront, Beauty Services, Pool with view, Spa/wellness packages, Body treatments, Fitness, Facial treatments, Spa facilities, Hair styling, Outdoor pool, Pedicure, Pool bar, Manicure, Spa and wellness centre, Hair colouring, Body scrub, Spa lounge/relaxation area, Fitness/spa locker rooms, Sun loungers or beach chairs, Yoga classes, Hair treatments.
Transport Airport shuttle, Accessible parking, Car hire, Airport shuttle (additional charge), Airport drop off, Bicycle rental, Shuttle service (additional charge), Shuttle service, Airport pick up.
Outdoor & View Terrace.
Shops Barber/beauty shop.

Guest Ratings For This Property

9.4
Based on 263 Reviews
100% verified reviews

Comfort

9.8

Cleanliness

9.8

Value For Money

8.8

Facilities

9.7

Guest Reviews

Georgios
young couple
4.0
Disappointing
Regardless of all above, we hold to revisit again and this time to have full 5 star experience.
This review is a very hard one to write because there are some aspects of the hotel that are 5 star quality and there are some that we would rate as 1. We want to express our highlights and downsides and maybe help the service to improve because we genuinely liked our experience. We loved the area, the location and the beach front, the room size, its aesthetics and cleanliness, daily activities being offered and of course the choice of food. Especially for an all inclusive resort, we felt the ala carte selections were great. We are not vegetarians but we really enjoyed everything we ate. Also service at the restaurants is great, polite, friendly staff who want to go the extra mile for you which we really appreciate.
On a down side two events happened that were hard to ignore especially for the 5 star experience. It was my husbands birthday on the night of the check in which I mentioned a few times to different staff. Not only no one brought the small note or a cupcake to the room (which is a normal gesture for any hotel regardless of their names or stars) but they also lost a present for him - bottle of a nice champagne and a cake that were sent by a friend. We felt uncomfortable being reminded by him if we ever received anything. So we had to ask staff for the present the next day after the birthday. Towards late afternoon we received the champagne to our room and the cake (which was delicious btw!) the 2nd day after (just an hour before we checked out). And the other incident was more shocking - a wide open door to our room when we came back from the dinner last night of our stay. We have no idea how long it was open and why it was open in the first place. This is not acceptable in our opinion for any hotel. Despite we havent noticed anything suspicious and 99,9 it was just an innocent mistake by their cleaning personnel, we felt exposed and like someone have invaded our privacy. We informed the staff and they told us they would investigate this matter and report back. We never heard back and no one properly apologised to us. It definitely shocked us a bit and left a bitter taste on the whole experience. If I were them, I would not only apologise in person through the manager, but also offered something on the house.

Published on 21 Nov 2023

Rafael
young couple
10.0
Exceptional
Heaven on Earth!!
Heaven on Earth!! The food was unbelievable, you wouldnt think everything on the menu is vegan or vegetarian and tastes so good. The property ins brand new, the attention to details in the interior design are out of this world. The service was amazing, we had a personal butler and was super handy. The beach was super clean with no sargassum. Would definitely come back ASAP.
Nothing

Published on 20 Nov 2023

Agatha
group
10.0
Exceptional
One of a kind experience - will be back!!
Everything about this resort is exceptional. The location, accommodations, food, structured activities it all far exceeded my (high) expectations!! I rarely vacation in the same place twice, but I have every intention to come back - it was incredibly an nourishing experience!!
N/A

Published on 07 Nov 2023

Channelle
solo traveller
10.0
Exceptional
This place is worth every penny.
Everything

Published on 13 Oct 2023

Elisabet
group
10.0
Exceptional
Perfectl!
Everything was perefect! The property is so beautiful. The service and food is amazing.

Published on 01 Oct 2023

Artur
young couple
5.0
Passable
Perfect place but do not expect a good servic or friendly staff at the reception.
Quite, a lot of green areas .
Service & staff very rough. For this money and such hotel unusual.

Published on 22 Sep 2023

Meryem
solo traveller
10.0
Exceptional
This place is heaven on earth
I loved everything, the location, my room with an exceptional view, the food was amazing and the staff extremely helpful

Published on 21 Sep 2023

Maria
solo traveller
10.0
Exceptional
Exceptional
The property is unique and felt like haven! Everything was perfect- from location, staff, rooms,and food!!!

Published on 02 Sep 2023

Aliya
solo traveller
10.0
Exceptional
Brilliant
Can we give 10000/10 to the staff please? the level of their services, the vibe their stuff is creating at this resort its another level and Ofc, fresh hotel with unique design and territory, delicious food in all restaurants of the resort, and all practices such as sound healing, yoga etc, they have amazing teachers and many more. I came here for vacation aka self-retreat and I can say they made me feel like home within a warm community Grasias Palmaia team especially: i wanted to mention names of people who was always making me feel home there, but its gonna be toooooo long list, so again, thanks Palmaia Team, u nailed it If you really wanna treat yourself I highly suggest to visit this hotel

Published on 25 Aug 2023

Edo
family with young children
10.0
Exceptional
we had a great stay
amazing plant-based food, location, beach and facilities. great dj's and cool vibes. nice pool also for families *separate section. very good spa and superb training schedule/program with veru good trainers cq teachers

Published on 17 Aug 2023

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