Palafitos Overwater Bungalows at El Dorado Maroma, Gourmet All Inclusive by Karisma - Adults Only

We were told 36 hours before our arrival that our price would be double for our overwater bungalow -since it was booked under one person even though we communicated very often with the hotel that it was for a anniversary. After many phone calls w/ booking and hotel for several days-we were able to get the manager who was able to cut the extra thousands of dollars in half ,so that we could check in. The odd thing is is that I formally worked for hotels and was very proactive in contacting the hotel for activities etc. etc. as this was a 10 year wedding anniversary ,but was told that we would have a Butler contact us 3 days prior to arrival and no worries needed. (which never did). Of course when we got to the property all of the activities we wanted to do were fully booked for our duration.. doh! additionally another disappointment is there were activities each day outside of the paid for activities and one was to meet the camels because the rides were all booked and we checked all the way to the end of the beach with the group to meet the camels and they werent there the heat Im not gonna harp on the fact that when we arrived there was lots of alagea and seaweed in the view from the bungalows was murky because that is mother nature. however they did have a valiant effort on the beach of trying to clean it up and our second day in the state was clear enough for us to see some fishes under our bungalow which was really exciting. Paola at check in was what saved us from arriving unhappy. Her passion for the company and upbeat personality are unmatched in right really hope she goes far with kharisma hotels!! and the second day she randomly saw us walking and immediately decided to take us on a tour of the property and we were floored by how much she cared about our individual stay. We mostly dined at the restaurant for the bungalows and in room service. The restaurant was impeccable.. food was delicious and they were very aware of my gluten allergy..

We loved our stay at Palafitos! The bungalows are so amazing that we spent most of our time on the deck overlooking the water or laying out on our own private deck with steps down to the ocean to cool off. The water is shallow and easy to walk around. We would often walk through the ocean to get to the beach instead of using the boardwalk. The staff is very friendly and helpful. The thing that surprised us the most was the restaurant at Palafitos. I can't emphasize how amazing the food was there! A few nights a week there are planned 5-6 course meals, and the everyday menu is really impressive. It was a fun culinary adventure (but they have plenty of comfort food options, if that's what you're looking for)! We highly recommend this experience and plan to return as soon as we can!

We loved everything about the property. From the moment we arrived, the bellman was welcoming, check-in was smooth and quick. Our room was not quite ready so William, our butler escorted us to the restaurant where we dined on the water. There was a technical difficulty with our room so Alex moved our room to one of the best locations of the bungalows. We were celebrating our 25th wedding anniversary and birthdays so this was awesome. We were spoiled from beginning to end. William and Alex were the most gracious gentlemen going above and beyond. Our tequila and wine tasting experiences were so much fun and informative with the specialist. The restaurant staff was excellent as was every single meal we had. The beach bartenders and Peruvian restaurant staff were all amazing as well. I cant say enough good things about our stay and we will definitely be back!