Hotel

Mercure Koh Chang Hideaway

111/1 Moo 1, Koh Chang Tai, Koh Chang
7.4
(847 reviews)

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This property has been featured in "50 Best Hotels In Koh Chang ".

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Superior Double Room

  • Max 2 Adults
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    Air-conditioned room with a 26-inch flat-screen TV and garden view. Sleeps up to 2 guests.

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    Superior Twin Room

  • Max 2 Adults
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    Air-conditioned room with a 26-inch flat-screen TV and garden view. Sleeps up to 2 guests.

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    Deluxe Double Room with Ocean View

  • Max 2 Adults
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    Offering sea views, air-conditioned room comes with a 40-inch flat-screen TV and bathroom with bathtub. Sleeps up to 2 guests.

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    Deluxe Twin Room with Ocean View

  • Max 2 Adults
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    Offering sea views, air-conditioned room comes with a 40-inch flat-screen TV and bathroom with bathtub. Sleeps up to 2 guests.

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    Pool Villa

  • Max 2 Adults
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    Spacious villas feature a private pool. Fully air-conditioned, they have a 40-inch flat-screen TV, bathroom with a spa bathtub and an open plan living area. Sleeps up to 2 guests.

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    Deluxe Double Room with Pool Access

  • Max 2 Adults
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    Spacious room offers a private access to the pool. This air-conditioned room comes with a 32-inch flat-screen TV. Sleeps up to 2 guests.

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    Deluxe Twin Room with Pool Access

  • Max 2 Adults
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    Offering direct pool access, air-conditioned room comes with a 32-inch flat-screen TV. Sleeps up to 2 guests.

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    Standard King Room

  • Max 2 Adults
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    This air-condition room comes with a 32-inch flat-screen satellite TV, a seating area, and a safety deposit box. Its en suite bathroom is supplied with a shower, a hairdryer and free toiletries. Sleeps up to 2 guests.

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    Standard Twin Room

  • Max 2 Adults
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    This air-conditioned room comes with a 32-inch flat-screen satellite TV, a seating area, and a safety deposit box. Its en suite bathroom is supplied with a shower, a hairdryer and free toiletries. Sleeps up to 2 guests.

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    All Facilities for Mercure Koh Chang Hideaway

    Category Facilities
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Activities Billiards, Happy hour, Snorkelling, Beach, Fishing, Diving.
    Others bar, pool, food, parking, wifi.
    Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Safety features Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
    Miscellaneous Non-smoking rooms, Family rooms, Facilities for disabled guests, Higher level toilet, Wheelchair accessible, Designated smoking area.
    Accessibility Adapted bath, Upper floors accessible by stairs only, Toilet with grab rails, Entire unit located on ground floor, Entire unit wheelchair accessible, Emergency cord in bathroom, Walk-in shower.
    Bathroom Private bathroom, Bath or shower, Toilet paper, Shower cap, Shampoo, Body soap, Conditioner, Spa bath, Free toiletries, Toothbrush, Hairdryer, Sauna, Bath, Shower, Toilet, Bathrobe.
    Room Amenities Sofa, Drying rack for clothing, Wardrobe or closet, Clothes rack, Seating Area, Safety deposit box, Private pool, Pool with a view, Air conditioning, Desk, Shallow end, Trash cans, Pool towels, Non-feather pillow.
    Food & Drink Wine/champagne, Wine glasses, Special diet menus (on request), Kid meals, Bottle of water, Room service, Refrigerator, Restaurant, Minibar, Fruits, Outdoor furniture, Tea/Coffee maker, Coffee house on site.
    Safety & security Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarm, CCTV outside property, Security alarm, Fire extinguisher.
    Cleaning services Dry cleaning, Daily housekeeping, Ironing service, Laundry.
    Services & Extras Towels, Key card access, Wake-up service.
    Media & Technology DVD player, Flat-screen TV, Telephone, TV.
    Common areas Sun terrace, Garden.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
    Reception services ATM/cash machine on site, Invoice provided, Tour desk, Luggage storage, Concierge service, 24-hour front desk.
    Physical distancing Contactless check-in/check-out, Single-room air conditioning for guest accommodation, Cashless payment available, Physical distancing rules followed.
    Entertainment and family services Kids' club, Indoor play area, Karaoke, Babysitting/child services.
    Pool and wellness Sun umbrellas, Steam room, Massage, Beachfront, Spa/wellness packages, Spa lounge/relaxation area, Foot massage, Fitness centre, Fitness, Spa facilities, Foot bath, Back massage, Fitness/spa locker rooms, Hot tub/Jacuzzi, Private beach area, Couples massage, Neck massage, Head massage, Spa and wellness centre, Full body massage, Hand massage, Sun loungers or beach chairs.
    Transport Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport drop off.
    Outdoor & View Terrace, Pool view, Mountain view, View, Sea view, Balcony, Garden view.
    Bath/Hot spring Open-air bath.

    About This Property

    Directly located on Bai Lan Bay, the luxurious Mercure Koh Chang Hideaway - SHA Extra Plus boasts modern Thai-style rooms, a private beach and pampering spa treatments. Guests can relax by the beautiful outdoor pool.

    Guest Ratings For This Property

    7.4
    Based on 847 Reviews
    100% verified reviews

    Comfort

    7.9

    Cleanliness

    7.8

    Value For Money

    7.6

    Facilities

    7.7

    Guest Reviews

    Damian
    young couple
    6.0
    Pleasant
    The only positive comment I have is that the staff were all polite and courteous.
    The staff were polite and courteous.
    Bed was extremely hard, hotel staff after first night assisted by putting basically a quilt on top of the mattress to make more comfortable, but for a 4 star hotel this was way below standard expected. This has to reflect on senior management for not ensuring hotel is up to necessary standard.

    Published on 01 Jan 2024

    David
    family with young children
    7.0
    Good
    Very good resort with nice room, private beach also.
    Private beach, swimming pool and very nice room.
    Late check in time (3pm) and slow room service.

    Published on 30 Dec 2023

    Mike
    family with young children
    9.0
    Superb
    Great hotel with welcoming staff
    Welcoming staff Good location Comfortable beds
    Light from outside the rooms getting into our room.

    Published on 28 Dec 2023

    Kyla
    young couple
    10.0
    Exceptional
    Amazing Customer Service, Best hotel in Koh Chang.
    Most friendly staff, beautiful facilities, pool and food. Great access to room service. Customer service was exceptional, nicest hotel we have stayed at on our Thailand Trip
    There was absolutely nothing we didnt like

    Published on 21 Dec 2023

    Shinyi
    young couple
    6.0
    Pleasant
    Food was just okay, friendly staffs but poor English, clean, spacious room
    Quiet, private beach, friendly staffs and they remembered our breakfast preference.
    Staffs need to improve English, jacuzzi out of service during our stay (8 days), front desk doesn't provide tour services and money exchange

    Published on 03 Dec 2023

    Nicole
    solo traveller
    10.0
    Exceptional
    Wonderful place, luxury at a reasonable price! Go to Nannys across the street for great food :)
    Beautiful rooms and incredible private beach.
    Beds werent the most comfortable and the debris from the trees hit the patio windows very loud every night, not the hotels fault. Just very scary.

    Published on 30 Nov 2023

    Michael
    family with young children
    8.0
    Very good
    Very good
    Beach.. location.. good room.. easy eat outside hotel
    Very bad English in reception.. bad information about rooms no smile from reception the day we check in.. no welcome to Mercure

    Published on 28 Nov 2023

    Francisco
    family with young children
    3.0
    Poor
    Poor
    Smells room, we upgraded and I have to wait 1 hour and the upgrade was in a three floor no lift, very bad experience, never back again

    Published on 23 Nov 2023

    Benjamin
    solo traveller
    8.0
    Very good
    Very good
    The Breakfast was great, room and bed as well as the comfy bar at the beach. Personal was always friendly.
    Didn't find a laundry bag in my Room. Showerhead and rain shower head could use treatment with an descaling agent.

    Published on 19 Nov 2023

    Parawee
    family with young children
    9.0
    Superb
    Fantastic place for family holiday
    Staff are friendly and helpful. Very clean and tidy facilities. Food is fantastic too!

    Published on 22 Sep 2023

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