Mahekal Beach Front Resort & Spa, Playa del Carmen, Mexico

About Mahekal Beach Front Resort & Spa

Enjoy an ease-filled vacation in the heart of Playa del Carmen at Mahekal Beach Front Resort & Spa, a charming property with palm trees. The accommodation has four outdoor pools, four on-site restaurants, a bar, a garden, an outdoor dining area, a fitness centre, and a spa and wellness centre. A mesmerising beachfront is the property's highlight, where guests have fun. Themed dinner nights and jacuzzi facilities make it ideal for couples.

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Location & Nearby Places

Centro (1.2 Km from city center)

Calle 38 Norte con Zona Federal Maritima

4 Nearby Attractions

Explore the Mayan ruins

1.5 km

Visit a Cenote

1.8 km

Beach Time

3.7 km

Eco-parks

8.3 km

All Facilities for Mahekal Beach Front Resort & Spa

Category	Facilities
Activities	Happy hour, Water sport facilities on site, Bike tours, Live music/performance, Aerobics, Cycling, Themed dinner nights, Beach, Snorkelling, Billiards, Table tennis, Diving.
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Designated smoking area, Family rooms, Facilities for disabled guests.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property.
Room Amenities	Air conditioning, Infinity pool, Plunge pool, Shallow end, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Restaurant, Breakfast in the room, Outdoor furniture, Room service, Bar.
Safety & security	24-hour security, Fire extinguishers, Smoke alarms.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Key access.
Common areas	Sun terrace, Shared lounge/TV area, Games room, Garden.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Concierge service, Invoice provided, Tour desk, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Physical distancing rules followed.
General	Pets allowed.
Entertainment and family services	Board games/puzzles, Babysitting/child services.
Pool and wellness	Sun umbrellas, Hot tub/Jacuzzi, Outdoor pool (all year), Swimming pool, Solarium, Foot massage, Hair cut, Make up services, Massage, Swimming Pool, Foot bath, Fitness centre, Beachfront, Beauty Services, Couples massage, Pool with view, Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Hair styling, Head massage, Salt-water pool, Outdoor pool, Pedicure, Pool bar, Manicure, Spa and wellness centre, Back massage, Full body massage, Spa lounge/relaxation area, Waxing services, Hand massage, Sun loungers or beach chairs, Yoga classes, Hair treatments.
Transport	Airport shuttle, Car hire, Airport shuttle (additional charge), Bicycle rental, Shuttle service (additional charge), Shuttle service.
Outdoor & View	Terrace.
Shops	Barber/beauty shop.

Guest Ratings For This Property

8.4

Based on 542 Reviews

100% verified reviews

Comfort

8.8

Cleanliness

8.7

Value For Money

7.6

Facilities

8.6

Guest Reviews

Michael

young couple

7.0

Good

Lost it's charm, food is NO BUENO and I will NOT be back.

I liked the beach and the gardens of the property. The pools looked nice but with no breeze nor fans the pool areas seemed a bit muggy.

THE FOOD! It was terrible! And they made you pay $120 per person extra for Xmas dinner which was extra awful!! Also, they insist on you paying BIG tips on all meals that are supposed to be included!

Published on 01 Jan 2024

Thatch

young couple

8.0

Very good

Beautiful location with staff the needed more management training.

The location was gorgeous. The cabanas on the beach with the hammocks were out of a dream.

We had friends that were vacationing at a hotel next door. They were very strict on how we spent time with our friends.

Published on 31 Dec 2023

Christopher

family with young children

9.0

Superb

Great short stay and customer service!

Beautiful location and views. Very friendly and courteous staff.

The beach area of the hotel was really small, and it smelled really bad, like a fart OUTSIDE when we were close to the water.

Published on 27 Dec 2023

Mara

family with young children

10.0

Exceptional

I liked everything: the staff was super attentive, food was great, the pools were super and access to the beach the best! The rooms wwre good, the AC also, I wished they would have cleaned the sheets more often. It's every other day but sometimes the sheets could have used a wash.

It would have been nice to have non alcoholic drinks for free. Can't say anything else

Published on 22 Dec 2023

Alessandra

young couple

1.0

Bad

Something disappeared from my room. The staff didn't help.

Published on 20 Dec 2023

Kevin

young couple

10.0

Exceptional

I almost dont want to give a good review in order to keep this place secret for myself.

The location is perfect to explore all of Playa without being too busy or hectic. Within the grounds of the hotel it felt peaceful and quiet, walking around the well kept foliage and gardens that separated the rooms and facilities made you feel like you were in a jungle.

Everything was amazing.

Published on 19 Dec 2023

Angelo

young couple

9.0

Superb

The resort is really a paradise, everything is looked after in detail and the staff is incredibly kind and food is of very high quality everyone does his best to make you enjoy your stay as much as possible. We have been served by the waiter Manuel a few times, he is just great and super professional. We keep a lovely memory of him and of the resort.

I think that the property could make the definitive step forward if they introduced more entertainment activity for the afternoon and evening; something to involve the hosts and make them to spend the night there. Actually, there is a program of activities but its rather slim and little involving, in my opinion.

Published on 17 Dec 2023

Michael

with friends

7.0

Good

Apple watch stolen by staff

You feel like in an oasis, the garden is absolutely fantastic with its 3 very nice pools. Very safe, they have many securities all around the hotel. Food is good.

My friend forgot his apple watch in the shower of the hotel. After check-out, as soon as we noticed it, we were able to locate the watch still in the room. When we contacted the hotel, they said nothing was found so that we unfortunately have to assume that it was stolen by its own personnel. This is an absolute NO-GO. Also when I contacted the hotel about this on Booking, after 4 messages I am still waiting for an answer. This matter was handled very poorly by the hotel and they seems to cover its staff although theft happened clearly to my friend. Be sure you always put valuables in your safe. Bathroom: unfortunately there was barely any water coming out of the shower, and very hard to find the right temperature.

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Published on 17 Dec 2023

Adrienne

young couple

10.0

Exceptional

Very relaxing and beautiful space, would love to visit again.

Loved the grounds, very jungle-y and beautiful and relaxing. It wasnt too large so it was easy to get around, theres a lot of beautiful nature sounds with all the birds and creatures. Sounds like youre sleeping to a sound machine. We enjoyed our terrace with the hammocks, he beach was beautiful. The food was good at the restaurants, the drinks were also delicious. Loved the location, its on a beautiful street with lots of trees and restaurants and bars. Theres also an Oxxo across the street so thats convenient.

There was a sewer smell by the beach and the side of the resort that i eventually went noseblind to but it wouldnt deter me from enjoying the views.

Published on 13 Dec 2023