Lotte Hotel Hanoi, Hanoi, Vietnam | Photos, Reviews & Deals @Holidify

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parking

bar

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Location & Nearby Places

Ba Dinh District (2.3 Km from city center)

54 Lieu Giai Street

15 Nearby Attractions

Lotte Observation Deck

0.0 km

Hanoi Zoo

0.8 km

Voi Phuc Temple

0.9 km

Vietnamese Air Force Museum

1.4 km

B52 Victory Museum

1.4 km

DIY Box

1.6 km

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All Facilities for Lotte Hotel Hanoi

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus.
Miscellaneous	Non-smoking rooms, Lift, Soundproof rooms, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Bathroom	Sauna.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Fruits, Wine/champagne, Breakfast in the room, Room service, Restaurant, Bar, Coffee house on site.
Safety & security	24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Ironing service, Laundry.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Shared lounge/TV area.
Reception services	Tour desk, ATM/cash machine on site, Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Currency exchange.
Physical distancing	Physical distancing rules followed, Cashless payment available.
General	Parking on site, Free parking, Parking, WiFi available in all areas.
Entertainment and family services	Evening entertainment, Babysitting/child services, Nightclub/DJ.
Pool and wellness	Spa facilities, Hot tub/Jacuzzi, Outdoor pool (all year), Swimming pool, Outdoor pool, Personal trainer, Massage, Spa and wellness centre, Swimming Pool, Fitness centre, Indoor pool, Fitness/spa locker rooms, Fitness classes, Indoor pool (all year), Yoga classes, Fitness.
Transport	Car hire, Parking garage.
Shops	Minimarket on site.

Guest Ratings For This Property

9.0

Based on 930 Reviews

100% verified reviews

Comfort

9.4

Cleanliness

9.3

Value For Money

8.6

Facilities

9.2

Reviewers Mention About Lotte Hotel Hanoi

Lotte Hotel Hanoi is a vibrant destination with a striking architecture and impressive amenities. The shopping mall offers high-end brands and dining options, while the observation deck provides brea (Read More)thtaking views of Hanoi. The hotel staff is friendly and accommodating, and the rooms are spacious and well-maintained. The only inconvenience is the confusing elevator system. Overall, it offers great value and a positive experience, although prices in the mall may be high and the gym weights can be sticky.

Guest Reviews

Poh

family with young children

8.0

Very good

63 floor grill the way chef prepare steak not too professional. This is comment from my friend.

Published on 05 Jan 2024

Gabriel

young couple

10.0

Exceptional

Would definitely go back

Great staff, very helpful and caring in every single interaction that we had. The hotel view is unbelievable and the food is incredible.

Published on 04 Jan 2024

David

group

10.0

Exceptional

Excellent and enjoyable!

99.99999% of the hotel

The hotel guests had to line up along with outsiders for the roof top bar at New Year. I feel they should not have to but thats just my opinion.

Published on 02 Jan 2024

George

family with young children

7.0

Good

Really happy with our stay

Amazing to be so high up with incredible views of Hanoi, and away from pollution and noise.

Slightly outside of main tourist area, b it quite an easy journey in.

Published on 01 Jan 2024

Julie

young couple

8.0

Very good

Very convenient. Lotte Department Store is just next to hotel. Many good restaurants and also a big supermarket.

Published on 30 Dec 2023

Julie

young couple

9.0

Superb

The breakfast spread was extensive and sumptuous

Published on 30 Dec 2023

Eduard

family with young children

10.0

Exceptional

Amazing stay in a perfectly located hotel with the best service possible.

Amazing hotel in a perfect location. Very professional staff, many thanks to the consiegers team, Ms Mia was very helpful and kind. We enjoyed every single moment at the Hotel. The food, the room and the club lounge are amazing. Highly recommend. If you looking for a luxury stay, Lotte is definitely the best choice.

Everything was perfect.

Published on 30 Dec 2023

Xiaoyu

group

9.0

Superb

Decent

View n breakfast

Breakfast ends too soon

Published on 28 Dec 2023

Geraldinn

family with young children

10.0

Exceptional

We will definitely book again!

Location, size of the room and the view!

None

Published on 28 Dec 2023

Charlene

solo traveller

10.0

Exceptional

A perfect stay

The service at the hotel was exceptional. The rooms were spacious and modern and extremely comfortable. The quality of the food was of very high stamdards. I also had 2 massage sessions at Evian spa and the therapists were superb! The hotel is connected to the mall with a good supermarket in the basement area. Shout out to Hai the concierge who ensured my driver arrived to take me to the airport.

Published on 22 Dec 2023