Lemon Tree Amarante Beach Resort, Goa

While the room was excellent, the rest of the hotel was not. The pool area had no swim up bar as advertised (there was an empty hole next the pool where a bar used to be I assume), the area was always dirty (peoples used drinks and rubbish scattered along it, tables and chairs not clean), there was 7 sun lounges for the whole resort and the area smelt gross, I think the filters hadn't been cleaned possibly ever. The area also had no bar/food menu and no towels so to order a drink by the pool or to grab a towel you had to go up to the restaurant and ask. The breakfast also has poor selection and what they did have wasn't very good. After the first day I went to the reception to see if I could get a refund for any of the 5 nights I had booked so I could leave early and go to another resort, they said they "couldn't discuss" as I had booked on booking.com? I then asked for at least a refund on the breakfast so I could go and grab breakfast at a cafe, again they said they "couldn't discuss" and that I had to contact booking.com. I emailed booking.com who replied the same day and told me they had called and asked for a refund on my behalf and were told they couldn't do it but would speak with me about another form of compensation. When I went back to reception the manager was much more helpful and offered my partner and myself each a 30 minute massage and brought the chef over who offered to make us something else for breakfast. While I appreciated them trying and the last two days were an improvement because of this I am still disappointed they wouldn't let us out of the stay early considering the hotel was not as advertised, especially after paying over 20000 rupees per night, I feel overall that they place was a huge rip off and I would not recommend to anyone.

Posting this after a month of my stay (14-16 July 2023, room 103) at the Lemon Tree Amarante in Goa and unfortunately had an extremely disappointing experience. I discovered that a significant amount of money (15k) had been stolen from my wallet in the room by the housekeeping staff during my stay wherein Goa Police and Lemon Tree management help was of no use. Police provided me a wrong FIR copy after 5 days. I had my right to see the proofs but not provided to me at all. It's truly disheartening when you trust a hotel with your belongings and expect them to provide a safe and secure environment. However, the incident I encountered shattered that trust completely. I had left some cash in my room, securely hidden, and was shocked to find it missing upon my return. I reported the incident to the hotel management immediately, hoping for a swift resolution, but sadly, the response was far from satisfactory. The front desk manager MR. KIRAN was hiding behind their desks, security manager MR. SACHIN MURGAO was blaming me and area manager MR. SANDEEP DOUGALE couldn't even care less to meet the guests. Hotel Professionals don't even know to wear their name tags and was hesitating when their names were asked. The hotel staff appeared indifferent to my predicament and showed a lack of concern for the theft that occurred under their watch. They took an inordinate amount of time to address the issue and seemed dismissive of my concerns. I expected a professional and empathetic response from the management, but instead, I was met with negligence and a lack of accountability. Not only did the theft itself ruin my stay, but the subsequent handling of the situation by the hotel management further added to my frustration. As a guest, I believe that my safety and security should be of paramount importance to the hotel. The fact that such an incident could happen in the first place is unacceptable, and the hotel's response only compounded my disappointment.