Koh Mak Cococape Resort

Its such a shame! This resort has real potential to be great, but has been poorly managed and left to run down. You can see that huge investment was originally made, however it now seems to be a shadow of its former self. My first impressions were of the reception area which looked cluttered and used as a mini storage area. Young staff constantly on their mobile phones and you could hear their phones going off. This seemed unprofessional to me and the fault of the hotel management. Wooden pathways around reception and restaurant area had broken slats and seemed dangerous. Around the pool, the electricity wasnt always switched on to the pool for the water fountains, filter nor jacuzzi. We liked the opportunity to snorkel off the pier. The resort is set at the bottom of one of the steepest hills on the island. Beach area to right of resort is an eyesore with litter and seaweed. Dinner was fine, but we got bitten. Staff at breakfast had a real attitude problem. Getting an omelette was a real challenge. Breakfast staff just looked disinterested and bored (again on their mobiles). The room was adequate, 3 star and no more. Cleanish room, large beds, good air con, bathroom in need of some renovation and smelt of drains. Limited hottish water. Water stains in wet room and urine stains on back of toilet seat. The toilet door had a hole in with a flap covering it. There was coffee making facilities and a fridge, but no safe. The cleaning staff obviously dont clean between the fly screen and window, there was a rather large dead critter there. The rooms like the resort seemed tired with faded and dirty stained curtains. The electricity was not stable and kept going in and out which was the same for the Wi-Fi. Im perhaps being over critical here because its supposed to be one of the best resorts in Koh Mak. OK its an island resort in Thailand, but I paid $140 a night, so maybe my expectations were higher.