InterContinental Melbourne The Rialto, an IHG Hotel, Melbourne, Australia

About InterContinental Melbourne The Rialto, an IHG Hotel

The Hotel InterContinental Melbourne The Rialto, an IHG Hotel, offers a luxurious and convenient stay in the heart of Melbourne. Located in an awesome location with a tram stop right out front, it provides easy access to the city's attractions. The hotel offers a range of excellent amenities, including a restaurant, a fitness centre, a business centre, and a spa and wellness centre. The breakfast provided is delicious, and the service at concierge is fantastic. The only minor downsides are the slightly small rooms and lack of views. Overall, it is a great value for a 5-star property, and guests would happily return.

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Location & Nearby Places

Flinders Street (0.7 Km from city center)

495 Collins Street

15 Nearby Attractions

Sea Life Aquarium

0.3 km

Starward Distillery

0.6 km

Flinders Lane

0.6 km

Dandenong Ranges

0.7 km

Street Art at Centre Place

0.7 km

Eureka Tower

0.7 km

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All Facilities for InterContinental Melbourne The Rialto, an IHG Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Higher level toilet, Lower bathroom sink, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility	Toilet with grab rails.
Bathroom	Sauna.
Room Amenities	Heated pool, Air conditioning, Heating, Rooftop pool, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Kid meals, Restaurant, Breakfast in the room, Room service, Bar, Coffee house on site.
Safety & security	Security alarm, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Trouser press, Ironing service, Daily housekeeping, Dry cleaning.
Services & Extras	Key card access.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Express check-in/check-out, Concierge service, Tour desk, Valet parking, Private check-in/check-out, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General	Private parking, Parking, WiFi available in all areas.
Entertainment and family services	Babysitting/child services.
Pool and wellness	Hot tub/Jacuzzi, Steam room, Swimming pool, Massage, Body wrap, Swimming Pool, Fitness centre, Beauty Services, Indoor pool (all year), Fence around pool, Spa/wellness packages, Body treatments, Fitness, Facial treatments, Spa facilities, Pedicure, Manicure, Spa and wellness centre, Body scrub, Spa lounge/relaxation area, Waxing services, Indoor pool, Sun loungers or beach chairs.
Transport	Accessible parking, Car hire, Parking garage.
Shops	Barber/beauty shop.

Guest Ratings For This Property

8.2

Based on 989 Reviews

100% verified reviews

Comfort

8.9

Cleanliness

8.7

Value For Money

7.8

Facilities

8.3

Guest Reviews

Lidija

review category business travellers

10.0

Exceptional

The stay was comfortable, luxurious, refreshing and simply the best.

The shower was amazing. The room was so quiet despite being in the centre of the city. The buffet breakfast was incredible in choice and quality. The staff were so friendly. The bed was very comfortable.

I can't say there was anything that I didn't like so I can't say anything that i didn't like.

Published on 02 Jan 2024

Elizabeth

young couple

4.0

Disappointing

I wont be staying again. Staff were great

The room was pokey and outdated. The bathroom was awful

Published on 01 Jan 2024

Ana

family with young children

8.0

Very good

Lovely.

The hotel is beautiful, well presented, clean with comfortable bedding.

Unfortunately our TV did not work and was not fixed during our overnight stay. And whilst we arranged a late check out at 2 p.m to ensure a good sleepnin aftee NYE celebrations., we received phone calls at before midday which woke us up.

Published on 01 Jan 2024

Delia

young couple

2.0

Very poor

Not a very pleasant stay. We were glad we only booked one night here.

The location of the hotel was very close to the southern cross station, it was very convinient to catch the train or airport shuttle bus. The toiletry products at the hotel were very good quality and loved the fragrance.

When we came back to the room around 4:30pm in the afternoon, the room was not serviced - both bins were full, the towels we left on the floor for replacement were still there without any replacement, the toilet was dirty, and we didnt ask for change of beddings, but the bed was not made. On top of everything, when I called them to ask for the replacement of towels, they didnt send it for one hour until my husband had to make another call. Not to mention, there was coffee stein on the table upon our arrival, and blue dots on the towel.

Published on 01 Jan 2024

Carolyn

young couple

5.0

Passable

Facilities were a little disappointing

The staff were excellent

The facilities need a bit of maintenance. The room was very hot and lacked fresh air at night so we had difficulty sleeping.

Published on 29 Dec 2023

Andrew

family with young children

8.0

Very good

Quality

Published on 28 Dec 2023

Stacey

family with young children

9.0

Superb

The facilities were great. Breakfast was amazing.

The pillows were too big for the beds, which made sleeping very uncomfortable.

Published on 23 Dec 2023

Brian

family with young children

8.0

Very good

It's always nice and clean and staff always very pleasant

Nothing

Published on 21 Dec 2023

Timothy

review category business travellers

10.0

Exceptional

Beautiful hotel with lovely staff and amenities

club lounge was amazing. great spot to sit and relax. all the staff were amazing especially the concierges. The room was beautiful and spacious.

the housekeeping couldnt get the crockery and glassware replacement right, but they gave us many glasses and cups so it worked out ok in the end

Published on 18 Dec 2023

Belinda

family with young children

7.0

Good

Hotel restaurant & bar could have been a lot better. Everything else was really good

Staff very friendly, Hotel very central & clean, breakfast was excellent

The bar staff served us 2 beer drinks on draft then ran out of beer. We asked the manager what was the problem we were told they had no keys to the cellar to change the beer keg, this was 5pm in the evening . We booked a meal in the restaurant for that evening. When we sat down we should have know there could be a problem here as there was only 2 other people in the restaurant. The food wasn't great & none of us finished our meal. When we complained to the manager she said she would speak with the chef

Published on 17 Dec 2023