Hotel

Hotel Monterey Grasmere Osaka

Naniwa-ku Minatomachi 1-2-3
8.5
(2874 reviews)

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This property has been featured in "40 Best Luxury Hotels In Osaka ".

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Top Facilities

parking

wifi

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Single Room - Non-Smoking

  • Max 1 Adult
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    Features British-style interiors, air conditioning, and heating facilities. This room is equipped with a fridge, an air purifier/humidifier and a flat-screen TV. All rooms feature an en suite bathroom equipped with a bathtub and shower. Free toiletries including a toothbrush set, bath amenities and a hairdryer are provided.Note: No capacity for extra bed.

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    Double Room - Non-Smoking

  • Max 2 Adults
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    Features British-style interiors, air conditioning, and heating facilities. This room is equipped with a fridge, an air purifier/humidifier and a flat-screen TV. All rooms feature an en suite bathroom equipped with a bathtub and shower. Free toiletries including a toothbrush set, bath amenities and a hairdryer are provided.Note: No capacity for extra bed.

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    Twin Room - Non-Smoking

  • Max 2 Adults
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    Features British-style interiors, air conditioning, and heating facilities. This room is equipped with a fridge, an air purifier/humidifier and a flat-screen TV. All rooms feature an en suite bathroom equipped with a bathtub and shower. Free toiletries including a toothbrush set, bath amenities and a hairdryer are provided.

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    Twin Room with Extra Bed - Non-Smoking

  • Max 3 Adults
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    Features 3 single beds, British-style interiors, air conditioning, and heating facilities. This room is equipped with a fridge, an air purifier/humidifier and a flat-screen TV. All rooms feature an en suite bathroom equipped with a bathtub and shower. Free toiletries including a toothbrush set, bath amenities and a hairdryer are provided.

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    Twin Room with Extra Bed with City View - Non-Smoking

  • Max 3 Adults
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    Features city views, 3 single beds and a British-style interior. This room is equipped with a fridge, an air purifier/humidifier and a flat-screen TV. All rooms feature an en suite bathroom equipped with a bathtub and shower. Free toiletries including a toothbrush set, bath amenities and a hairdryer are provided.

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    Twin Room with City View - Non-Smoking

  • Max 2 Adults
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    Features city views, a British-style interior and air conditioning/heating facilities. This room is equipped with a fridge, an air purifier/humidifier and a flat-screen TV. All rooms feature an en suite bathroom equipped with a bathtub and shower. Free toiletries including a toothbrush set, bath amenities and a hairdryer are provided.

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    Double Room with City View - Non-Smoking

  • Max 2 Adults
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    Features city views, a British-style interior and air conditioning/heating facilities. This room is equipped with a fridge, an air purifier/humidifier and a flat-screen TV. All rooms feature an en suite bathroom equipped with a bathtub and shower. Free toiletries including a toothbrush set, bath amenities and a hairdryer are provided.

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    Corner Twin Room - Non-Smoking

  • Max 2 Adults
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    This twin room features air conditioning. All rooms feature an en suite bathroom equipped with a bathtub and shower. Free toiletries including a toothbrush set, bath amenities and a hairdryer are provided.

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    Deluxe Twin Room - Non-Smoking

  • Max 2 Adults
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    This twin room has air conditioning and an electric kettle. All rooms feature an en suite bathroom equipped with a bathtub and shower. Free toiletries including a toothbrush set, bath amenities and a hairdryer are provided.

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    Double Room with Small Double Bed - Non-Smoking

  • Max 2 Adults
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    Features British-style interiors, air conditioning, and heating facilities. This room is equipped with a fridge, an air purifier/humidifier and a flat-screen TV. All rooms feature an en suite bathroom equipped with a bathtub and shower. Free toiletries including a toothbrush set, bath amenities and a hairdryer are provided.There is no space for extra beds in this room type.

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    Double Room with Small Double Bed with City View - Non-Smoking

  • Max 2 Adults
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    Features city views, British-style interiors, air conditioning and heating facilities. This room is equipped with a fridge, an air purifier/humidifier and a flat-screen TV. All rooms feature an en suite bathroom equipped with a bathtub and shower. Free toiletries including a toothbrush set, bath amenities and a hairdryer are provided.There is no space for extra beds in this room type.

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    Junior Suite - Non-Smoking

  • Max 4 Adults
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    Located on the 31st floor, this twin room features city view and air conditioning. All rooms feature an en suite bathroom equipped with a shower and bathtub with views. Free toiletries including a toothbrush set, bath amenities and a hairdryer are provided.

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    Quadruple Room - Non-Smoking

  • Max 4 Adults
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    This quadruple room has air conditioning and electric kettle. This room features 2 single beds (120 cm wide) and up to 2 extra beds. All rooms feature an en suite bathroom equipped with a bathtub and shower. Free toiletries including a toothbrush set, bath amenities and a hairdryer are provided.An extra bed will be prepared for a 3rd and 4th guest, only when the booking is made for 3 or 4 guests. Please indicate the correct number of guests at time of booking.

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    Double Room with Small Double Bed and Extra Bed

  • Max 3 Adults
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    This room features air conditioning and flat-screen TV. All rooms feature an en suite bathroom equipped with a bathtub and shower. Free toiletries including a toothbrush set, bath amenities and a hairdryer are provided.

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    Room Selected at Check-In

  • Max 2 Adults
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    This room has air conditioning. The property will allocate a room type to the guest on arrival.All rooms feature an en suite bathroom equipped with a bathtub and shower. Free toiletries including a toothbrush set, bath amenities and a hairdryer are provided.

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    Two Adjacent Triple Rooms - Non-Smoking

  • Max 6 Adults
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    This family room has a flat-screen TV, electric kettle and air conditioning.Rate includes 2 adjacent triple rooms with beds in each room. Please note that the 2 rooms are not connected.

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    Adjacent Rooms(5 Adults) - Non-Smoking

  • Max 1 Adult
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    This unit features air conditioning and electric kettle.Room includes a twin and triple room with beds in each room. Please note that the 2 rooms are not connected.

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    Double Room - High Floor

  • Max 2 Adults
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    Located on the 30th to 31st floors, this double room features city views, a British-style interior and air conditioning/heating facilities. This room is equipped with a fridge, an air purifier/humidifier and a flat-screen TV. All rooms feature an en suite bathroom equipped with a bathtub and shower. Free toiletries including a toothbrush set, bath amenities and a hairdryer are provided.

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    Twin Room - High Floor

  • Max 2 Adults
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    Located on the 30th to 31st floors, this twin room features city views, a British-style interior and air conditioning/heating facilities. This room is equipped with a fridge, an air purifier/humidifier and a flat-screen TV. All rooms feature an en suite bathroom equipped with a bathtub and shower. Free toiletries including a toothbrush set, bath amenities and a hairdryer are provided.

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    Triple Room - High Floor

  • Max 3 Adults
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    Located on the 30th and 31st floors, this triple room features city views, air conditioning and electric kettle.

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    Room #32174827

  • Max 10 Adults
  • Room #32174828

  • Max 10 Adults
  • Room #32174829

  • Max 10 Adults
  • Room #32174830

  • Max 10 Adults
  • Room #32174831

  • Max 10 Adults
  • Room #32174832

  • Max 10 Adults
  • Room #32174833

  • Max 10 Adults
  • Room #32174835

  • Max 10 Adults
  • Room #32174836

  • Max 10 Adults
  • Room #32174922

  • Max 10 Adults
  • Room #32174923

  • Max 10 Adults
  • Room #32174924

  • Max 10 Adults
  • Room #32174925

  • Max 10 Adults
  • Room #32174926

  • Max 10 Adults
  • Room #32174929

  • Max 10 Adults
  • Room #32174930

  • Max 10 Adults
  • Room #32174933

  • Max 10 Adults
  • Room #32174934

  • Max 10 Adults
  • Room #32174936

  • Max 10 Adults
  • Room #32174938

  • Max 10 Adults
  • Room #32174939

  • Max 10 Adults
  • Room #32174942

  • Max 10 Adults
  • Room #32174943

  • Max 10 Adults
  • Room #32174944

  • Max 10 Adults
  • Room #32174946

  • Max 10 Adults
  • Room #32174953

  • Max 10 Adults
  • Room #32174954

  • Max 10 Adults
  • Room Selected at Check-In( No Daily Cleaning)

  • Max 2 Adults
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    The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The double room provides air conditioning, a wardrobe, an electric kettle, a carpeted floor, as well as a flat-screen TV.

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    Room #32174984

  • Max 10 Adults
  • Room #32174985

  • Max 10 Adults
  • Room #32174986

  • Max 10 Adults
  • Room #32174987

  • Max 10 Adults
  • Room #32174988

  • Max 10 Adults
  • Room #32174989

  • Max 10 Adults
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    All Facilities for Hotel Monterey Grasmere Osaka

    Category Facilities
    Business facilities Meeting/banquet facilities, Fax/photocopying.
    Cleanliness & disinfecting Guests have the option to cancel any cleaning services for their accommodation during their stay, Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Hand sanitiser, Property is cleaned by professional cleaning companies.
    Others parking, wifi.
    Safety features Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Air purifiers, Staff follow all safety protocols as directed by local authorities.
    Miscellaneous Facilities for disabled guests, Wheelchair accessible, Lift, Non-smoking rooms, Non-smoking throughout, Designated smoking area.
    Accessibility Adapted bath, Toilet with grab rails, Accessible by lift, Upper floors accessible by elevator, Emergency cord in bathroom.
    Bathroom Shampoo, Slippers, Body soap, Hairdryer, Bath, Shower, Private bathroom, Bath or shower, Shared bathroom, Toilet paper, Conditioner, Bidet, Free toiletries, Toothbrush, Toilet.
    Room Amenities Clothes rack, Heating, Socket near the bed, Pajamas, Air conditioning, Desk, Non-feather pillow, Wardrobe or closet, Safety deposit box, Ironing facilities, Carpeted, Trash cans.
    Food & Drink Refrigerator, Restaurant, Electric kettle, Vending machine (drinks).
    Safety & security 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarm, Security alarm, Smoke alarms, CCTV outside property.
    Services Wireless Internet.
    Cleaning services Dry cleaning, Trouser press, Daily housekeeping, Ironing service, Laundry.
    Services & Extras Towels, Linen, Wake-up service, Key card access, Wake up service/Alarm clock, Alarm clock.
    Media & Technology Flat-screen TV, TV, Telephone, Cable channels.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
    Common areas Chapel/shrine.
    Reception services 24-hour front desk, Luggage storage.
    Physical distancing Cashless payment available, Physical distancing rules followed, Single-room air conditioning for guest accommodation.
    Outdoor & View City view, View.

    About This Property

    Hotel Monterey Grasmere Osaka is directly connected to JR Namba Train Station, a 10-minute walk from Dotonbori Shopping Street. It features rooms with Wi-Fi and 4 dining options with panoramic city views.

    Guest Ratings For This Property

    8.5
    Based on 2874 Reviews
    100% verified reviews

    Comfort

    8.8

    Cleanliness

    8.8

    Value For Money

    8.3

    Facilities

    8.6

    Guest Reviews

    Helen
    young couple
    10.0
    Exceptional
    Wonderful, we will definitely return.
    Great location. Large room. Amazing views. Lovely to have seating area. 24hr reception. Large supermarket beneath. Direct access underground to train. Next to metro. Easy walk to Dotonbori and shops.
    Nothing

    Published on 05 Jan 2024

    Juri
    young couple
    7.0
    Good
    works for short traveling!
    It's a beautiful hotel in a really nice location. it was clean, gives you all the little items inclusing hair brush, tooth brush and even pajamas!
    its a bit outdated and the closet is very small. rooms are also tiny. for 2 people, i wish we had little more room.

    Published on 05 Jan 2024

    Sonia
    family with young children
    8.0
    Very good
    Osaka Gem
    The hotel is attached to the Namba station and "the walk" lots of great food and shopping, you can walk all the way to the eat street underground if you want. Great view.
    No laundry, no gym, no extra facilities to utilise. Room wasn't big enough for three suitcases and three people.

    Published on 04 Jan 2024

    Suwan
    family with young children
    7.0
    Good
    Good place to stay
    Good location
    Less space in the room

    Published on 03 Jan 2024

    Suwan
    family with young children
    7.0
    Good
    In overall its good and we may stay here again next time
    Good location with access to JR & Subway stations and supermarket
    The room space is a bit small

    Published on 03 Jan 2024

    Thierry
    family with young children
    5.0
    Passable
    Passable
    This is the copy of the letter I sent to the hotel To the Management I am writing to express my concern and dissatisfaction with the communication handling during a recent earthquake experienced at your hotel. On 1/01/2024, while staying on the 31st floor, we were subjected to a frightening earthquake. Initially, the hotel staff provided updates in both Japanese and English, which was reassuring. However, the last three announcements were made exclusively in Japanese, leaving non-Japanese speaking guests, including myself, without crucial information in a distressing situation. This lack of consistent multilingual communication during an emergency is highly regrettable and reflects poorly on the hotel's commitment to guest safety and comfort. It is essential for a hospitality establishment of your repute to consider and treat all customers with equal care, especially during emergencies where clear and accessible information is vital. I urge you to review and improve your emergency communication protocols to ensure inclusivity and safety for all guests, regardless of their language. Your attention to this matter is not only important for rectifying the current complaint but also crucial for upholding the standards and reputation of your establishment. Thank you for your attention to this serious matter.

    Published on 02 Jan 2024

    Anonymous
    family with young children
    8.0
    Very good
    Convenience and Nice Stay
    The location is great. Its just next to Namba JR Station. We can take airport bus to there. If we go for other subways or train, just walk through the underground shopping street. In winter, its not cold. The room is big. Its enough space to open 2 luggages there. The staff are nice and I see one of Japanese staff can speak Mandarin. Its very helpful for the Chinese visitors. Besides, there is a supermarket which operates until 12am and a Lawson convenience store until 11pm. We can also have McDonald and Starbucks. Its really convenient. Will consider to stay again!
    The room is quite dusty. It would be better if open the window. Its suggested to do vacuuming everyday even not request tidy up service. The fridge is not cool enough.

    Published on 01 Jan 2024

    Allan
    family with young children
    4.0
    Disappointing
    Horrible extend we wont return
    The location was good right near the night life
    The staff were only focused on money. My daughter was violently ill and we arrived early for check in. Admittedly they have a 3:00 PM check time and thats fair but at 11:00 AM they could see her sitting in the lobby in obvious discomfort and they wouldnt let us into our room early unless I paid 360,000 yen for 4 hours. They actually have a late checkout policy of 2,000 yen per hour so why charge me 360,000 when it logically could have been 8,000 which I would have happily paid just so she could lie down. When I spoke and complained to the manager and the check in staff they simply said that they understood she was sick and offered me directions to the hospital ( which she didnt need) but could help with the early room check in ? I just thought this was outrageous. The rooms were very dated and dark. Cleaning service was once every three days because of some silly new Covid from China excuse when the government stance was clearly no different than it had been before. It was just so accused on money and the hotel lacked any sort of warmth from either the building or the staff

    Published on 01 Jan 2024

    Tse
    young couple
    3.0
    Poor
    Poor
    Location is good
    Bed not comfortable. Lighting is too dim.

    Published on 31 Dec 2023

    Lok
    family with young children
    9.0
    Superb
    comfortable stay
    nearby to bus terminal to airport
    nil

    Published on 30 Dec 2023

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