Mercure Gold Coast Resort, Surfers Paradise | Photos, Reviews & Deals @Holidify

About Mercure Gold Coast Resort

Hotel Mercure Gold Coast Resort in Surfers Paradise offers a range of superb facilities, including a restaurant, bar, sauna, fitness center, garden, business center, laundry, and free parking. Guests can also enjoy the safety deposit box, spa and wellness center, outdoor pool, and daily housekeeping. The hotel provides spacious and clean rooms, with comfortable beds and pillows. The setting is absolutely beautiful, with a picturesque garden and an 18-hole golf course. The friendly staff, fantastic pool, and great value for money make it a recommended choice. Located near top attractions, this hotel is the perfect base to explore the Gold Coast.

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All Facilities for Mercure Gold Coast Resort

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Tennis equipment, Live sport events (broadcast), Themed dinner nights, Tennis court, Golf course (within 3 km).
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Designated smoking area, Facilities for disabled guests, Soundproof rooms, Higher level toilet, Lower bathroom sink, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available, Access to health care professionals.
Accessibility	Toilet with grab rails.
Bathroom	Sauna.
Room Amenities	Heated pool, Air conditioning, Heating, Shallow end, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Kid meals, Restaurant, Outdoor furniture, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Key card access.
Common areas	Picnic area, Sun terrace, Shared lounge/TV area, Garden.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Express check-in/check-out, Concierge service, Invoice provided, Tour desk, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General	Private parking, Free parking, Parking, Parking on site.
Entertainment and family services	Board games/puzzles, Babysitting/child services.
Pool and wellness	Hot tub/Jacuzzi, Outdoor pool (all year), Swimming pool toys, Swimming pool, Foot massage, Massage, Kids' pool, Swimming Pool, Fitness centre, Fence around pool, Spa/wellness packages, Neck massage, Fitness, Spa facilities, Head massage, Outdoor pool, Pool bar, Personal trainer, Spa and wellness centre, Back massage, Full body massage, Hand massage, Fitness/spa locker rooms, Sun loungers or beach chairs.
Transport	Accessible parking, Car hire, Parking garage.
Outdoor & View	Terrace.

Guest Ratings For This Property

7.9

Based on 3378 Reviews

100% verified reviews

Comfort

8.5

Cleanliness

8.4

Value For Money

7.9

Facilities

8.2

Guest Reviews

Pareshkumar

family with young children

7.0

Good

Overall Good

Pool Area - Location

Third Floor without Lift - No Parking available on premises if you come after 8PM

Published on 05 Jan 2024

Nashwa

family with young children

7.0

Good

The location

The pool was warm and sometimes dirty

Published on 04 Jan 2024

Jamille

family with young children

2.0

Very poor

Would not recommend.

Staff were lovely and breakfast buffet was delicious.

Room was outdated and smelly. Was a bit gross, definitely would not stay again and terrible value for money. Sort of like a motel. Bedsheets were gross. The doona wasnt inside a doona cover, was just a loose sheet covering it. There was also no fitted sheet. Just a loose sheet again on the mattress which seemed old and worn out. The room was also super hot and the air con was woeful. Daughter also got a nasty staph infection from there, not sure if from bed or from pool, but was definitely from the hotel. Mercure also didnt charge full price of our stay for some unknown reason (we booked 9 or so months ago) so were hit with nearly $300 charge after we had checked out. My parents were staying in another room and their room was lovely and refurbished, so I guess its just luck of the draw. In saying that, I felt like we paid $1500 for a staph infection. We left a day early. We stayed in Building 9, room 9108.

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Published on 04 Jan 2024

Bok

group

7.0

Good

Generally fair

Resort was about 5 mins from the nearest beach and was nice and peaceful for families. There was a kids room which had PlayStation? and some old toys. Room size was decent, there was coin operated laundry and there were 2 pools; 1 main and the other smaller and less crowded. Bed was comfy and clean. Bathroom was modern and decent. Pool seems heated or water was warm.

Swimming pool was filthy with lots of hair floating around and the water was murky. Guests were also drinking in the pool and service staff didnt care. Our first room had a musky smell and wet carpet from a leak. We were given another room but there was a wasp nest under the balcony table.

Published on 04 Jan 2024

Lisa

family with young children

8.0

Very good

fantastic for family. clean and tidy .friendly staff. 24hr reception

people smoking in car park

Published on 03 Jan 2024

Maddison

family with young children

2.0

Very poor

Not worth the money. Dirty room, requested rubbish be removed it wasn't.

Free parking

Our dirty room.

Published on 03 Jan 2024

Margaret

family with young children

7.0

Good

Five star service

I loved the excellence and welcoming nature of all the staff but especially Daniella of reception , also the location and cleanliness of the resort. Very welcoming of families. Their deck dining and cocktails were amazing as a little retreat for mums and dads to have a mini getaway. Five service

Unfortunately, my only dislike was the floods that we encountered, which were out of anyone's control.

Published on 02 Jan 2024

Sridev

family with young children

8.0

Very good

Family Vacation

Room was excellent. Sparkling clean and well maintained. Spacious balcony was an added advantage. Due to soring temperature of 38 degree C, aircon wasn't able to cope-up and it was fairly warm. Additional fans might need to be installed to make it cooler for such hot months.

Breakfast was a disappointment. We are vegetarians and there wasn't much option for vegetarians. It would have been good if more vegetarian options were available.

Published on 02 Jan 2024