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Marriott Jacksonville Downtown

Downtown jacksonville (0 kms from Friendship Fountain)
7.9
(2541 reviews)

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Category Facilities
Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Non-smoking rooms, Lift, Soundproof rooms, Allergy-free room, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available, Access to health care professionals.
Room Amenities Air conditioning, Safety deposit box, Heating.
Food & Drink Snack bar, Room service, Restaurant, Bar, Coffee house on site.
Safety & security 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services Internet services, WiFi.
Cleaning services Dry cleaning, Ironing service, Laundry.
Services & Extras Key access, Key card access.
Food & drink safety Delivered food is securely covered, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services Valet parking, ATM/cash machine on site, Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Invoice provided.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General Private parking, Paid WiFi, Pets allowed, Parking on site, Parking, WiFi available in all areas.
Pool and wellness Swimming pool, Outdoor pool, Swimming Pool, Fitness centre, Fitness.
Transport Car hire, Parking garage.
Shops Minimarket on site.

Guest Ratings For This Property

7.9
Based on 2541 Reviews
100% verified reviews

Comfort

8.5

Cleanliness

8.5

Value For Money

8.1

Facilities

8.2

Reviewers Mention About Marriott Jacksonville Downtown

The Marriott Jacksonville Downtown offers a good stay with excellent views of downtown Jacksonville. The rooms are comfortable and the hotel is clean. However, there was an issue with the bellman lea (Read More)ving luggage unattended. The staff, particularly Katie T. at the front desk, provided exceptional customer service and made a positive impact on guests. The location is convenient with walking distance to downtown attractions. The valet service is efficient and the bar is a great gathering place. Noise levels are generally low, but the rooms can be warm.

Guest Reviews

Tommie
family with young children
8.0
Very good
Very good
In bath shower. Water running at low pressure and is cold

Published on 05 Jan 2024

Belinda
family with young children
10.0
Exceptional
Exceptional
The location was perfect. Didn't feel overcrowded. It was clean and spacious. Has a nice bar. Employees made great recommendations on local restaurants and food.
The beds were small...wish the double rooms had queen or king beds....there is definitely enough room for them.

Published on 03 Jan 2024

Natalina
family with young children
10.0
Exceptional
Exceptional
Location

Published on 02 Jan 2024

Ariel
young couple
6.0
Pleasant
Pleasant
Property is very pretty. Staff not super helpful. Elevator has a key card entry had no idea had to ask a couple of staff members. To get an answer on how to use. Restaurant staff not super friendly.

Published on 02 Jan 2024

Luis
family with young children
1.0
Bad
Unsatisfied
It was near the Maroon 5 event.
I had a bad experience at the hotel. There was a live gecko in my room and the shower was not hot enough. I sent a message to the hotel via bookings.com and I went to the reception to complain about the wifi charge since I am a Marriot Bonvoy member. The receptionist told me that they would waive the wifi charge but they did not. They seemed to be in a hurry and did not ask me about my stay. My room was in front of the gym and it was very noisy from the pipes, probably from the room above.

Published on 30 Dec 2023

Deborah
group
9.0
Superb
Superb
Valet Parking upon arrival was terrible. Waited in line for over 30 minutes out on the street then once we turned into the property it took another 20 minutes before the car was taken.

Published on 21 Dec 2023

Shirley
with friends
10.0
Exceptional
Our stay was great!
The facility, price point, cleanliness
Absolutely nothing

Published on 20 Dec 2023

Jo
young couple
5.0
Passable
Poop
Location
Outdated. Toilet s way too low if older adults. Pillow smell musty and very uncomfortable

Published on 19 Dec 2023

Maria
young couple
6.0
Pleasant
Pleasant
Location was perfect for the event we attended
Loud plumbing, door slamming. Valet charging of $33

Published on 18 Dec 2023

Amanda
family with young children
5.0
Passable
Passable
Convenient location. Staff was polite
Shower didn't work.

Published on 13 Dec 2023

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