Grand Velas Riviera Maya - All Inclusive, Playa del Carmen, Mexico

About Grand Velas Riviera Maya - All Inclusive

Enjoy a world-class experience At Grand Velas Riviera Maya - All Inclusive, facing the marvellous Caribbean Sea. This exquisite accommodation has multiple on-site restaurants, three outdoor pools, a pub, a gym, a spa, and a sauna. Guests can enjoy activities like billiards, karaoke, movie nights, themed dinners, and many more. The accommodation also houses a business centre and provides meeting and banquet facilities, making it suitable for vacations and business trips.

Top Facilities

parking

bar

See All Facilities

Check Room Options And Availability

Search best deals and room options for your dates

Check Availability

Location & Nearby Places

7.3 Km from city center

Carretera Cancun Tulum Km 62

4 Nearby Attractions

Explore the Mayan ruins

7.5 km

Visit a Cenote

8.0 km

Beach Time

9.9 km

Eco-parks

14.5 km

All Facilities for Grand Velas Riviera Maya - All Inclusive

Category	Facilities
Activities	Water sport facilities on site, Bike tours, Live music/performance, Aerobics, Walking tours, Cycling, Live sport events (broadcast), Themed dinner nights, Beach, Mini golf, Movie nights, Cooking class, Billiards, Golf course (within 3 km), Table tennis, Hiking, Tour or class about local culture.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Family rooms, Facilities for disabled guests, Soundproof rooms, Allergy-free room.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Accessibility	Toilet with grab rails.
Bathroom	Sauna.
Room Amenities	Air conditioning, Infinity pool, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, Restaurant, Grocery deliveries, Kid-friendly buffet, Breakfast in the room, Outdoor furniture, Room service, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Key access, Key card access.
Common areas	Picnic area, Sun terrace, Games room, Chapel/shrine, Garden.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Concierge service, Invoice provided, Tour desk, Valet parking, ATM/cash machine on site, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
General	Free parking, Parking, Parking on site.
Entertainment and family services	Evening entertainment, Kids' outdoor play equipment, Strollers, Children's playground, Baby safety gates, Indoor play area, Board games/puzzles, Karaoke, Kids' club, Entertainment staff, Babysitting/child services, Nightclub/DJ.
Pool and wellness	Sun umbrellas, Outdoor pool (all year), Steam room, Swimming pool, Private beach area, Public Bath, Hair cut, Massage, Kids' pool, Body wrap, Swimming Pool, Fitness centre, Beachfront, Beauty Services, Pool with view, Fitness classes, Spa/wellness packages, Body treatments, Fitness, Facial treatments, Spa facilities, Outdoor pool, Pedicure, Pool bar, Manicure, Personal trainer, Spa and wellness centre, Spa lounge/relaxation area, Massage chair, Fitness/spa locker rooms, Sun loungers or beach chairs, Yoga classes.
Transport	Airport shuttle, Car hire, Airport shuttle (additional charge), Airport drop off, Bicycle rental, Shuttle service (additional charge), Shuttle service, Airport pick up.
Outdoor & View	Terrace.
Shops	Barber/beauty shop.

Guest Ratings For This Property

9.2

Based on 30 Reviews

100% verified reviews

Comfort

9.4

Cleanliness

9.3

Value For Money

7.8

Facilities

9.4

Guest Reviews

Ricardo

family with young children

10.0

Exceptional

Fantastic, great service and food.

plenty of options include great room service

Not the best beach but we knew that when we booked.

Published on 20 Mar 2023

Joseph

family with young children

10.0

Exceptional

A Five-Star resort that may be the best in the Riviera Maya.

Super friendly staff. Grand Class suites were awesome. Food and drinks were good. The entire property is spotless.

Make sure you make reservations for dinner ahead of your trip, unless you want to eat after 8:00 pm.

Published on 24 Dec 2022

Anonymous

young couple

10.0

Exceptional

Daniela Velzquez was amazing with her service. she made our stay more priceless.

the venue is amazing and all the staff where very welcoming, engaging and genuinely cared about how your stay is to see if there is anything they can do better.

everything was in tip top condition and cant fault the property.

Published on 05 Dec 2022

Jose

family with young children

10.0

Exceptional

Food

Hotel surroundings from the beach

Published on 05 Nov 2022

Naeemah

family with young children

10.0

Exceptional

Amazon!

everything was beautiful and looked luxurious. Daniel our concierge was AMAZING. He went above and beyond to keep us happy and having a great time. Ruben the waiter was the best ever. The staff is so attentive at all times. the customer service here is the best Ive ever experienced at an all inclusive.

there was some work being done so that kind of ruined the videos I wanted to take of the pool area.

Published on 04 Sep 2022

Giovanna

family with young children

10.0

Exceptional

Blue Dreams travel agency service. They failed to provide what they promised.

Published on 22 Apr 2022

Sven

young couple

1.0

Bad

Worst value for money experience ever!!!!

Alles!!!!!

Published on 07 Apr 2022

Shay

review category business travellers

10.0

Exceptional

Everything! The room accommodations, food, drinks, staff, customer service, pools and views were all so perfect! We also loved the spa so much! One if the top 3 in the world.

Published on 12 Dec 2021

Joel

young couple

10.0

Exceptional

Awesome!!!

The service at this resort is outstanding. Everyone was gracious and helpful and that includes front desk staff, maids, waiters , cleaning people ,hostesses etc.. Everyone! The SPA is the best of any resort we have ever been too and we've stayed at a lot of different resorts in Mexico. My wife says it was the best massage she has ever had.. We went 3 days. We had body wraps, massages and facials. Everyone at the spa is professional and outstanding. I have to give special shout to Oscar who provided the pool service. He was attentive and gracious at all times. There was also Edgar at the pool, everyone at the SPA and the Bars. I cant name them all but everyone was wonderful. I must however call out my concierge Santiago. he was by the far the best concierge we have ever had. He was my true definition for what concierge should be. He was attentive to our every need. He made all our restaurant and SPA reservations as well as our COVID test. I never had to track him down like at other resorts. I texted him and usually his response was immediate. I developed Swimmers ear and needed ear drops . I told Santiago who called the pharmacy off site and I had the ear drops within an hour. It was a joy and pleasure to have Santiago as our concierge. He was awesome!!!

(Read More)

The only thing I can think that was a negative was the ocean wasn't very swimmable except in spots because of the seaweed but that is all over Play del Carmen . Its not the resorts fault and they did an outstanding job cleaning up each morning.. The nighttime entertainment was okay but I have to be truthful , we've seen belter at other resorts in Cancun. But they were good and they tried really hard

Published on 08 Aug 2021