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Resort

Grand Hyatt Playa del Carmen Resort

Centro (8 kms from Xcaret)
8.2
(529 reviews)

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About Grand Hyatt Playa del Carmen Resort

Escape in the heart of Playa del Carmen at Grand Hyatt Playa del Carmen Resort located on Mamita's beach and experience an otherworldly stay. The accommodation houses rooms featuring floor-to-ceiling windows and tasteful interiors that add to the property's charms. Amenities include two on-site restaurants, two outdoor pools, a bar, a beachfront, a fitness centre, and a spa and wellness centre. Other facilities include a sauna, jacuzzi, and airport shuttle facilities. The accommodation also welcomes pets.

Top Facilities

parking

bar

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Location & Nearby Places

Centro (0.7 Km from city center)

1a. Avenida esquina Calle 26, Colonia Centro

4 Nearby Attractions

Explore the Mayan ruins

1.1 km

Visit a Cenote

1.3 km

Beach Time

3.1 km

Eco-parks

7.8 km

All Facilities for Grand Hyatt Playa del Carmen Resort

Category Facilities
Activities Water sport facilities on site, Bike tours, Live music/performance, Cycling, Temporary art galleries, Themed dinner nights, Beach, Snorkelling, Table tennis, Diving.
Business facilities Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Soundproof rooms, Higher level toilet, Pet bowls, Lower bathroom sink, Non-smoking throughout.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Accessibility Toilet with grab rails.
Bathroom Sauna.
Room Amenities Air conditioning, Safety deposit box.
Food & Drink Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, Restaurant, Breakfast in the room, Outdoor furniture, Room service, Bar, Coffee house on site.
Safety & security Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services WiFi, Free WiFi, Internet services.
Cleaning services Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras Key card access.
Common areas Sun terrace, Shared lounge/TV area, Games room, Garden.
Food & drink safety Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services Concierge service, Invoice provided, Tour desk, Valet parking, ATM/cash machine on site, Private check-in/check-out, Luggage storage, 24-hour front desk.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
General Pets allowed, Parking, Parking on site, WiFi available in all areas.
Entertainment and family services Evening entertainment, Children's playground, Indoor play area, Board games/puzzles, Kids' club, Babysitting/child services.
Pool and wellness Sun umbrellas, Hot tub/Jacuzzi, Outdoor pool (all year), Steam room, Swimming pool, Public Bath, Massage, Kids' pool, Body wrap, Swimming Pool, Foot bath, Fitness centre, Beachfront, Beauty Services, Fitness classes, Spa/wellness packages, Body treatments, Fitness, Spa facilities, Outdoor pool, Pedicure, Manicure, Spa and wellness centre, Body scrub, Spa lounge/relaxation area, Fitness/spa locker rooms, Sun loungers or beach chairs, Yoga classes.
Transport Airport shuttle, Accessible parking, Car hire, Airport shuttle (additional charge), Airport drop off, Bicycle rental, Parking garage, Shuttle service (additional charge), Shuttle service, Airport pick up.
Outdoor & View Terrace.
Shops Minimarket on site, Barber/beauty shop.

Guest Ratings For This Property

8.2
Based on 529 Reviews
100% verified reviews

Comfort

8.9

Cleanliness

8.8

Value For Money

7.7

Facilities

8.7

Guest Reviews

Kathryn
young couple
6.0
Pleasant
It was okay but not worth the money, and I wouldnt go back again.
Beach access and spa
The staff did not ever regulate people on loud speakers, personal video calling devices, or being loud in general. We had politely requested several times during the trip for staff to have other guests follow rules and they did nothing. Many women were on loud FaceTime calls in side the cenote spa and it was pretty awful and the grill restaurant was about four times the cost of what the food was worth.

Published on 04 Jan 2024

Long
family with young children
1.0
Bad
Bad
I had to write an email to the office of the president due to paying 4k USD, and not even being allowed to order a drink or food from the hotel on NYE! WE TRAVELED SO FAR TO CELEBRATE! WHEN I asked the manager he said that there was plenty of places outside to order food and drinks off property but we didn't feel safe outside the resort. Very unprofessional manager and when I asked for the Onsite general managers email address so I could forward my email that I sent to the office of the president of Hyatt, they refused to give to me because he knew he was a jerk and didn't want to get into trouble. We have been to Hyatts all over the world and our 3rd time here and everytime is the WORSE! We have decided after being life long Hyatt customers and spending 20k+ a year sending our employees and clients to Hyatt, we will not only never go again but cancel all of our business with Hyatt from a personal and business perspective.
Everything from the check-in being a hour + late, to the insanely rude service from the manager and others.

Published on 03 Jan 2024

Moriah
family with young children
7.0
Good
Solid stay. Wish the beach was private and the pools warmer, but the service was wonderful at the cafe. Had a solid good
Everything was solid. Nothing was extra amazing or bad, just solid. Pretty good, but nothing to rave about.
The beach was not a private beach, pools are not heated and pretty cold

Published on 01 Jan 2024

Riccardo
review category business travellers
10.0
Exceptional
Exceptional
Awesome resort in all aspect (10/10) The only thing I found that I could ask to repair is the thermostat for the ac in the room was not working right. This has become my stay in Playa

Published on 01 Jan 2024

Jason
family with young children
8.0
Very good
Good but not great
Breakfast and service were very good
Cleanliness of washrooms by pool Beach was soooo crowded

Published on 01 Jan 2024

Susan
family with young children
9.0
Superb
Superb
The service was impeccable and the rooms were spacious and very comfortable. I loved how welcoming the staff were and we felt very well taken care of from start to finish. They even arranged a birthday surprise for my daughters 16th birthday which she loved!!! The views, pools and beach are amazing!
The food was overpriced, however there are a lot of more affordable options nearby.

Published on 19 Dec 2023

Anonymous
young couple
8.0
Very good
Enjoyable despite the issues
The Location, style, pools and spa are excellent.
We had a suite and there was a pool above that sounded like a plane was taking off every few minutes, plus when relocated the AC in the outside room of the replacement room didnt work.

Published on 25 Nov 2023

Guilherme
young couple
6.0
Pleasant
Nice, but wouldnt book again.
The room was comfortable and the staff was kind. The pools and beach were also nice.
It took us long walks to get to the 5th avenue due to the location of our room j the resort, the shower in our room was not working properly and there was an underwear in our room when we arrived. I wouldnt go back there. I would rather stay in a smaller hotel closer to the 5th avenue.

Published on 20 Nov 2023

Daniel
young couple
9.0
Superb
Everyone was professional and friendly
Very close to 5th walkable to all great restaurants

Published on 30 Oct 2023

Afnan
family with young children
1.0
Bad
Bad
It did not meet my expectations, no breakfast, nothing inclusive even the sushi restaurant food was undercooked.

Published on 25 Sep 2023

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